Hi, I’m
Wendy Ayón
Downey,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks, project assistance and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
years of professional experience
1
Certification
Work History
New York Life Insurance Co
Insurance Agent
10.2023 - 08.2024
Job overview
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
BURLINGTON STORES
Sales Floor Supervisor
04.2022 - 03.2023
Job overview
- Supervise all store functions and associates while in the role of Manager on Duty.
- Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
- Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
- Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
APPLE ONE/ LIBERTY UTILITIES
Customer Service Representative
08.2020 - 01.2022
Job overview
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, disconnections, and process applications.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
ATHENS SERVICES
Sales Administrator
07.2016 - 10.2019
Job overview
- Source new sales opportunities through inbound lead follow-up, cold calls, and emails.
- Maintain and expand our database of prospects in open market areas.
- Take escalated calls from the LA city, asking for a supervisor.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests.
- Perform waste assessments to help customers stay in compliance with waste requirements.
- Make monthly collection calls to recover past-due amounts.
REPUBLIC SERVICES
Retention Account Mgr.
03.2013 - 07.2016
Job overview
- Researched competitive services, pricing models, and product offerings to remain competitive in the market.
- Respond to all cancellation requests in alignment with established escalation policy.
- Analyzed customer data and identified areas of improvement in the customer experience.
- Created monthly reports on customer retention metrics, including churn rate and renewal rates.
- Provided personalized support for high-value customers to ensure their satisfaction with our service.
- Conducted customer retention campaigns to ensure long-term relationships with clients.
Parker Hannifin, Aerospace Group, Hydraulic Systems Division
Administrative Assistant
09.2005 - 08.2008
Job overview
- Supported various departments, operations team, planners, engineers, and procurement.
- Updated logistic reports, and end of month inventory discrepancies.
- Prepared monthly reports, took meeting notes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Rio Hondo CollegeWhittier, CA
Business Administration
01.2005
Huntington Park High
Diploma
01.2003
Skills
- Bilingual (English/Spanish)
- Attention to detail
- Critical Thinking
- Scheduling
- Accounting
- Accurate 50 wpm
- Employee Training
- Budget Planning
- Time Management
- Quick Book
- Communication
References
Available Upon request
Certification
- Licensed in CA and Texas
Timeline
Insurance Agent
New York Life Insurance Co
10.2023 - 08.2024
Sales Floor Supervisor
BURLINGTON STORES
04.2022 - 03.2023
Customer Service Representative
APPLE ONE/ LIBERTY UTILITIES
08.2020 - 01.2022
Sales Administrator
ATHENS SERVICES
07.2016 - 10.2019
Retention Account Mgr.
REPUBLIC SERVICES
03.2013 - 07.2016
Administrative Assistant
Parker Hannifin, Aerospace Group, Hydraulic Systems Division
09.2005 - 08.2008
Huntington Park High
Diploma
Rio Hondo College
Business Administration
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