Summary
Overview
Work History
Education
Skills
speak,write,Read 3 Languages
Languages
Timeline
Generic

Wendy Baille

Orlando

Summary

Dynamic customer support professional with a goal-oriented mindset, experienced at TAG in enhancing client relationships and operational efficiency. Proven ability to analyze feedback and implement strategic changes, leading to improved service delivery. Proficient in data entry and committed to fostering collaboration within teams to achieve exceptional results.

Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.

Overview

12
12
years of professional experience

Work History

Representative

TAG
04.2016 - 07.2019
  • Managed customer inquiries, providing accurate information and resolving issues efficiently.
  • Developed strong relationships with clients, enhancing trust and loyalty through effective communication.
  • Oversaw workflow processes, identifying areas for improvement to increase operational efficiency.
  • Trained and mentored new representatives, fostering a collaborative team environment.
  • Analyzed customer feedback to implement strategic changes in service delivery and product offerings.
  • Led initiatives to streamline operations, resulting in improved response times and customer satisfaction rates.
  • Coordinated cross-functional teams to ensure alignment on project goals and deliverables.
  • Implemented best practices for data management, ensuring accuracy and consistency in reporting systems.

Cook

Boston Market
03.2011 - 04.2015
  • Managed kitchen operations, ensuring timely meal preparation and adherence to safety standards.
  • Trained junior staff in cooking techniques and kitchen equipment usage to enhance team efficiency.
  • Developed new recipes, incorporating seasonal ingredients while maintaining consistency in quality and presentation.
  • Coordinated inventory management, reducing food waste through effective stock rotation and ordering practices.
  • Implemented food safety protocols, resulting in improved sanitation compliance during health inspections.
  • Streamlined workflow processes, enhancing productivity during peak service hours without compromising quality.
  • Collaborated with front-of-house staff to ensure seamless service and customer satisfaction during busy periods.

Server

Steak N Shake
07.2007 - 02.2011
  • Delivered exceptional customer service by promptly taking and processing orders.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in setting up tables and preparing service areas for optimal efficiency.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverages.
  • Adapted quickly to menu changes, providing accurate information to guests.
  • Handled cash transactions accurately, ensuring proper payment processing protocols were followed.
  • Engaged with customers to build rapport and encourage repeat visits through positive interactions.
  • Learned food safety standards and implemented best practices during service operations.

Education

No Degree - Mechanical Engineering

U.T.I
Kissimmee
06-2011

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency

speak,write,Read 3 Languages

i can speak and read and write kreyol and english all fluent but i can only speak 75% of french

Languages

creole
Full Professional

Timeline

Representative

TAG
04.2016 - 07.2019

Cook

Boston Market
03.2011 - 04.2015

Server

Steak N Shake
07.2007 - 02.2011

No Degree - Mechanical Engineering

U.T.I

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