Wendy Barker
Rio Rancho,NM
Summary
Dynamic employee skilled in data analysis and customer service. Proven problem resolution abilities and strong communication skills which foster collaboration, ensuring accurate data management and improved service delivery. Excellent communication and organizational skills. Work efficiently and effectively individually or as part of a team. Enjoy accomplishing challenging tasks and highly motivated.
Overview
29
29
years of professional experience
Work History
GIS Analyst
Bernalillo County Planning & Development Services
03.2017 - 08.2020
- Supported data collection and analysis using GIS software to enhance project outcomes.
- Collaborated with team members to ensure accurate data entry and management of spatial information.
- Contributed to the development of GIS databases for efficient data retrieval and storage.
- Conducted quality control checks on geographic datasets to ensure consistency and reliability.
- Strengthened collaborations between departments by serving as a liaison between GIS teams and other functional areas within an organization.
- Conferred with users to analyze, configure or troubleshoot applications.
- Provided courteous, prompt and accurate customer service to internal staff and public customers.
Technology Project Coordinator
Bernalillo County Planning & Development Services
10.2014 - 03.2017
- Provided application support new permit new permit tracking system, including maintenance, problem solving, programming, testing, data entry and staff training.
- Created statistical and staff performance measures reports based on monthly data analysis
- Provided courteous, prompt and efficient customer service to internal staff and public customers with system problems and data requests both over the phone and in person.
Permit Specialist
Bernalillo County Planning & Development Services
09.2000 - 10.2014
- Streamlined permit application processes, improving turnaround times for project approvals.
- Collaborated with customers to interpret regulatory requirements and ensure compliance.
- Managed documentation and tracking systems for permits to enhance accuracy and accountability.
- Conducted training sessions for junior staff on permitting procedures and best practices.
- REloved administrative and technical questions from the public concerning the process and procedures for applying for and/or issuing building permits, as well as for other zoning and planning related cases.
Zoning, Building & Planning Assistant
Bernalillo County Planning & Development Services
08.1996 - 09.2000
- Provided professional and courteous customer service by exercising sound and fair judgement and taking corrective actions.
- Assisted department inspectors, supervisors and other co-workers with building and zoning code issues.
- Collected permit fees for building, zoning and planning permit applications.
- Processed daily receipts and deposits
Clerical Specialist
Bernalillo County Planning & Development Services
04.1995 - 08.1996
- Receptionist for multi-line phone by communicating effectively and courteously in oral English
- Carried out oral and written instructions effectively
- Tracked zoning and building permit files and plan in computer database
- Processed building inspection results and paperwork
- Checked plans when submitted for accuracy with courteous and efficient customer service
Receptionist
Transtate Asphalt Company
07.1994 - 03.1995
- Managed multi-line phone systems to direct calls and assist clients effectively.
- Coordinated scheduling for appointments and meetings, optimizing office calendar utilization.
- Maintained organized front desk operations, ensuring a welcoming environment for visitors.
- Processed incoming and outgoing mail with attention to detail, enhancing communication efficiency.
Billing Clerk
Woodmoor Country Club
08.1993 - 06.1994
- Responsible for all aspects of accounts receivable, including data entry of sales receipts and sending out monthly customer billings, and dealing with the public in handling and correcting all billing problems in a courteous and efficient manner
- Counted and set cash drawers, made daily deposits and managed petty cash box
- Receptionist for incoming calls and public visitors
Clerk Typist/Secretary
Los Alamos County Community Development Department
09.1992 - 08.1993
Cashier
TG&Y
09.1991 - 09.1992
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Priced and stocked inventory
- Answered multi-line phone and provided professional and courteous customer service
Education
High School Diploma -
Los Alamos High School
Los Alamos, NMAccounting
Parks College
Albuquerque, NMAccounting
Columbia Basin College
Pasco, WASkills
- Microsoft office, including Word, Excel and Outlook
- Customer service
- Active listening
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Professional telephone demeanor
Timeline
GIS Analyst
Bernalillo County Planning & Development Services
03.2017 - 08.2020
Technology Project Coordinator
Bernalillo County Planning & Development Services
10.2014 - 03.2017
Permit Specialist
Bernalillo County Planning & Development Services
09.2000 - 10.2014
Zoning, Building & Planning Assistant
Bernalillo County Planning & Development Services
08.1996 - 09.2000
Clerical Specialist
Bernalillo County Planning & Development Services
04.1995 - 08.1996
Receptionist
Transtate Asphalt Company
07.1994 - 03.1995
Billing Clerk
Woodmoor Country Club
08.1993 - 06.1994
Clerk Typist/Secretary
Los Alamos County Community Development Department
09.1992 - 08.1993
Cashier
TG&Y
09.1991 - 09.1992
High School Diploma -
Los Alamos High School
Accounting
Parks College
Accounting
Columbia Basin College
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