WENDY BARTON
Pembroke,NH
Summary
Diplomatic Care Specialist with experience in providing high-quality care and support to diverse populations. for maintaining respect and dignity of clients. Experienced in handling stress, complaints and emotionally charged situations.
Utilizes effective communication and empathy to address individual needs and enhance client safety. Excellent track record of creating and managing personalized care plans, ensuring comprehensive and compassionate care. Analytical, adaptable and committed to exceeding client expectations.
Overview
16
16
years of professional experience
Work History
Care Professional
Home Instead
07.2023 - 04.2025
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Monitored customer care goals and developed improvements.
- Supported patients in achieving daily living goals through focused coaching and skill-building activities.
- Implemented creative interventions tailored to individual patient needs for improved quality of life.
- Served as a reliable liaison between healthcare providers, families, and patients to ensure seamless coordination of care efforts.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Administrative Assistant
Extended Family, LLC.
08.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Emergency Services Dispatcher
Manchester-Boston Regional Airport
03.2017 - 08.2022
- Receive public and private emergency and non-emergency calls and supervise response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Initiation point for emergency response in the event of pending or actual aircraft emergencies as notified by Air Traffic Control Tower
- Operate telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
- Automate document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy
- Use Advanced Records Management Services to track and maintain case incident numbers and logs
- Reduce risks and emergency response issues by observing public safety field units
- Monitor alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms
- Review both security camera footage and live feeds to spot trespassers and criminal activity
- Track and authorize entrance and departure of vehicles, cargo trucks and visitors
- Monitor central alarm systems for fire, intrusion and duress alarms.
Security Officer
U.S. Security Associates Inc
06.2009 - 08.2017
- Monitored and authorized entrance and departure of countless Airport employees and passengers daily
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Completed terminal and grounds patrols multiple times per shift to spot and investigate concerns
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
- Contacted law enforcement in case of unauthorized persons, documents and materials.
Education
Massage Therapy Certification -
Seacoast Career Schools
Sanford, Manchester, ME, NH06.2009
Associate of Business Administration - Executive Office Administration
Middlesex Community College
Lowell, MA06.1995
Skills
- Excellent Communication
- Information intake
- Attention to Detail
- Self-Motivated
- Process improvement
- Operational improvement
- Problem resolution
- Planning and Coordination
- Written Communication
- Map reading skills
Timeline
Care Professional
Home Instead
07.2023 - 04.2025
Administrative Assistant
Extended Family, LLC.
08.2022 - 07.2023
Emergency Services Dispatcher
Manchester-Boston Regional Airport
03.2017 - 08.2022
Security Officer
U.S. Security Associates Inc
06.2009 - 08.2017
Massage Therapy Certification -
Seacoast Career Schools
Associate of Business Administration - Executive Office Administration
Middlesex Community College
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