Wendy Baxter
Conroe
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service
Bread Financial
08.2018 - 11.2024
- Set up Clients Accounts
- Billing Issues
- Tech Support
- General Acct Maintenance
- Claims
- SME(subject matter expert)
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed and motivated employees to be productive and engaged in work.
Customer Service
Verizon
04.2012 - 08.2018
- Set up Clients Accounts
- Collected Payments
- Updated Clients account
- Enhanced customer service by addressing inquiries and resolving issues promptly.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Asst Office Manager
Conroe Family Medicine
06.2009 - 04.2012
- Manage non-clinical administrative task
- Schedule appointment and send reminders
- Maintain inventory and order supplies
- Prepare patient bills and verify insurance
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Education
Associates Degree - Office Administration
Rasmussen
Ocala, Fl01.2015
Skills
- Superb customer service
- Adherence to high customer service standards
- Reliable customer service
- Customer service and communication skills
- Team leadership
- Time management
- Decision-making
- Task delegation
- Verbal and written communication
Timeline
Customer Service
Bread Financial
08.2018 - 11.2024
Customer Service
Verizon
04.2012 - 08.2018
Asst Office Manager
Conroe Family Medicine
06.2009 - 04.2012
Associates Degree - Office Administration
Rasmussen
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