Wendy Baxter
Conroe
Summary
Dynamic Office Manager with a proven track record at The Grounds Guys Of Tomball, excelling in customer relations and financial tracking. Recognized for enhancing team productivity and maintaining confidentiality while overseeing budgets. Skilled in office administration and conflict resolution, fostering a collaborative environment that drives success.
Overview
13
13
years of professional experience
Work History
Office Manager
The Grounds Guys Of Tomball
04.2023 - 06.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Customer Service Representative
Bread Financial
08.2018 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Verizon Wireless
04.2012 - 08.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Business Administration
Rasmussen University
Ocala, FL05-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Data entry
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Payroll and budgeting
- Credit and collections
- Scheduling
- Staff management
- Employee supervision
- Staff hiring
- Administrative oversight
- Documentation and control
- Financial tracking
- Expense reporting
- Project management
- Contract negotiations
Timeline
Office Manager
The Grounds Guys Of Tomball
04.2023 - 06.2025
Customer Service Representative
Bread Financial
08.2018 - 03.2023
Customer Service Representative
Verizon Wireless
04.2012 - 08.2018
Business Administration
Rasmussen University
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