Wendy Belfast
Dallas,TX
Summary
High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs. Experienced sales associate and customer service in Spanish and English trained in all major corporate and return policies. Expert at delivering a busy sales pitch by issuing accurate and prompt returns and encouraging people to sign up for a different membership. Solve problems efficiently and quickly under pressure, multitask.
Overview
8
8
years of professional experience
Work History
Extrusion Quality Control Lead
Medical INC
Miami, FL
03.2023 - 01.2024
- Improved product quality by implementing and maintaining stringent inspection processes.
- Enhanced testing procedures for more accurate results, leading to fewer defects in final products.
- Developed and executed training programs for new team members, ensuring consistent quality control practices across the department.
- Streamlined workflow by identifying inefficiencies within the quality control process, resulting in faster product release times.
- Collaborated with production teams to address and resolve identified issues, reducing overall rejection rates.
- Established clear communication channels between departments to facilitate timely resolution of quality concerns.
- Reduced waste by conducting root cause analysis on defective products and implementing corrective actions.
- Maintained thorough documentation of all inspection findings, providing valuable data for ongoing process improvements.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
Sale Marketing
JD Prime AC & HEAT
Philadelphia, PA
04.2022 - 03.2023
- Collect data on market competitors.
- Completed corrective actions identified during post-installation inspections.
- Collect and analyze information on customer needs and preferences, as well as demographic data and purchasing habits, with the aim of identifying potential markets for sales.
- Explain the causes of failures and methods for potential solutions.
- Sale of supplies and maintenance service.
- Damages and steps to follow by the insurance.
Customer Service Representative
Uber Technologies Inc.
Philadelphia, PA
04.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolve and investigate platform payments
- look for options between driver and passengers
- Encourage seasonal promotions and improvements
Leasing Agent
Kendall House
Miami, FL
06.2019 - 04.2021
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Organized community events to foster a positive living environment and increase resident retention rates.
- Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Negotiated favorable lease terms with prospective tenants while adhering to company guidelines and legal requirements.
- Distributed and followed up on tenant renewal notices.
Insurance Agent
Del Toro Insurance
Miami, FL
03.2018 - 06.2019
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Front Desk Receptionist
Trump International Beach Resort
Miami, FL
02.2017 - 03.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Sale Associate
MACY'S
Miami, FL
04.2016 - 03.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Sales Associate/
Forever 21
Miami, FL
12.2015 - 03.2017
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Felix Varela Kendall
Miami, FL2015
Skills
- Bilingual English and Spanish
- Strong customer service skills
- Excellent communication skills
- Proficient at upselling
- Corrective Action Planning
- Regulatory Compliance
- Project Management
- Team Leadership
Languages
English
Spanish
Timeline
Extrusion Quality Control Lead
Medical INC
03.2023 - 01.2024
Sale Marketing
JD Prime AC & HEAT
04.2022 - 03.2023
Customer Service Representative
Uber Technologies Inc.
04.2021 - 04.2022
Leasing Agent
Kendall House
06.2019 - 04.2021
Insurance Agent
Del Toro Insurance
03.2018 - 06.2019
Front Desk Receptionist
Trump International Beach Resort
02.2017 - 03.2018
Sale Associate
MACY'S
04.2016 - 03.2017
Sales Associate/
Forever 21
12.2015 - 03.2017
High School Diploma -
Felix Varela Kendall