Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Benitez

Lake Forest,CA

Summary

Focused on keeping warranty claims moving quickly to maximize customer service. Successful at working with manufacturers to get parts and payments. Seeking a new fast-paced position with a growing team. Bilingual MS Office Relationship building Organization

Overview

10
10
years of professional experience

Work History

Pre Approval Agent

MSX International, Inc
Fountain Valley, CA
12.2021 - Current
  • Review and process pre approvals and warranty claims for Hyundai in accordance to the manufacture policy and procedures.
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Ensure quality standards and customer satisfaction goals are being met or exceeded through the daily management support and leadership from the lead supervisor.
  • Ensure approved diagnostic routines are followed and proper documentation is presented.
  • Process repair claims that require review for payment to dealer.
  • Validate claims coding for proper casual part, labor op-codes, and parts.

Warranty Administrator

Helfman Dodge Chrysler Jeep
Houston, TX
11.2015 - 04.2020
  • Process warranty repair orders to obtain maximum recovery of revenue from vendor
  • Work with service personnel to resolve issues to obtain maximum recovery of revenue from claims
  • Insure all claims are filed promptly and accurately
  • Communicate to Service and Parts Departments the proper time to process cores and other parts being held as a result of a warranty repair
  • Check each repair order against the vehicles service history to avoid duplicate claims
  • Handle and resolve all claim corrections and charge-backs.

Sales Associate

Reborn Granite
Houston, TX
12.2014 - 11.2015
  • Communicated with customers about service offerings, including policies, restrictions and refund policies
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Demonstrated products to customers
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Education

Dulles High School
06.2009

Houston Community College

Nursing

Saddleback College
Mission Viejo, CA

Skills

  • Bilingual
  • MS Office
  • Relationship building
  • Organization
  • Documenting information

Timeline

Pre Approval Agent

MSX International, Inc
12.2021 - Current

Warranty Administrator

Helfman Dodge Chrysler Jeep
11.2015 - 04.2020

Sales Associate

Reborn Granite
12.2014 - 11.2015

Dulles High School

Houston Community College

Nursing

Saddleback College

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Wendy Benitez