Wendy Benner
New Richmond,United States
Summary
- A highly skilled, extremely professional, seasoned, and loyal Senior Account Manager and B2B Pre-Litigation Commercial Accounts Debt Collector with a record of achievements in environments where consistent performance, strategic decision-making abilities, and strong leadership skills are necessary. I thrive on multitasking and have great organizational skills, project management, and high-volume recovery.
- Authorized to work in the US for any employer as a United States citizen.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Co-owner/CFO
TRB Autosport LLC
Amery, WI
12.2014 - Current
- My husband and I own a Road Racing Company started and managed by my spouse. I manage our QuickBooks, hospitality, logistics and office management for the company. I am responsible for accommodating clients, shipping and receiving of parts and packages, help with sub-contractors, vendors and clients. I perform all other duties as needed in a family owned and operated business.
Pre-Litigation Commercial Collection Accounts Manager
Summit Account Recovery
Champlin, MN
09.2024 - 06.2025
- B2B Commercial Collection to 150 different clients within our company. Focused on large balance and also return of equipment
Senior Collections Project Account Manager
American Accounts and Advisers
Cottage Grove, MN
01.2012 - 12.2014
- Senior Account Manager/Collector for Healthcare Division on prime paper primarily for Summit Orthopedics. Monthly goal-oriented management of pipeline funnel to analyze and rehabilitate activity of high balance accounts against assigned quotas. Successfully secures payoffs, negotiates settlements and collects payment arrangements on balances in the capacity of both public and private orientation and regulated federal paperwork for Direct Loan processing prior to wage garnishment. Performed daily duties to assist the Vice President and Assistant Vice President with his and her calendars.
Senior Collections Project Account Manager
Financial Recovery Services
Edina, MN
08.2010 - 05.2012
- Senior Account Collector for prime charge off paper for several major bankcard account portfolios. Extensive skip tracing and location information techniques to maintain new and old accounts for repayment and/or consolidation. Provided daily ongoing training, turn calls and leadership to strategically train and initiate new employees to my team project to help familiarize them to our department to provide instant mentorship.
Senior Collections Account Manager
Northland Group Inc.
Edina, MN
06.2007 - 06.2010
- Senior Account Collection Manager for prime charge of paper with specific Project Management portfolios. Management of high balance accounts consisting of daily negotiation of settlements and collection of delinquent pre-charge off and charged off credit card accounts of major clients such as Citibank and CitiFinancial. Assist other Project Managers with specific tasks and accepting float team responsibilities as needed. Successfully worked as a Team Lead of 16 people, including duties of auditing and assisting second voice tactics to close the deal and confirm arrangements.
Lead Supervisor and Senior Collections Account Manager
Viking Client Services, Inc.
Eden Prairie, MN
08.2000 - 06.2007
- Team Lead and Top Collector for several major prime placement bankcard portfolios. Consistently recognized as one of the top collectors in the company each year based on actual revenue dollars collected. Managed and supervised my team's weekly compliance of several different portfolios with our major clients such as CitiFinancial, Chase Bank, Wells Fargo, Capital One, Arrow Financial and other debt buyers successfully. Effectively implements collection strategies with new employees to continue growth of new clients within company.
Education
Bachelor of Science - Health/Public Health
Minnesota State University Mankato
Mankato, MN06.1994
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
Certification
Licensed Debt Collector
Timeline
Pre-Litigation Commercial Collection Accounts Manager
Summit Account Recovery
09.2024 - 06.2025
Co-owner/CFO
TRB Autosport LLC
12.2014 - Current
Senior Collections Project Account Manager
American Accounts and Advisers
01.2012 - 12.2014
Senior Collections Project Account Manager
Financial Recovery Services
08.2010 - 05.2012
Senior Collections Account Manager
Northland Group Inc.
06.2007 - 06.2010
Lead Supervisor and Senior Collections Account Manager
Viking Client Services, Inc.
08.2000 - 06.2007
Bachelor of Science - Health/Public Health
Minnesota State University Mankato