Wendy Benton
Malone,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Pursuing flexible part-time employment with weekend and evening shift options.
Overview
14
14
years of professional experience
Work History
Senior Clerk
Jackson County WIC Office
Marianna, FL
08.2010 - Current
- Demonstrates professional customer service greeting clients upon entrance
- Communicates to obtain proper identification and documents from clients needed to complete the intake application process for WIC certification
- Review residency and income documentation to determine income eligibility
- Issue client WIC EBT card and explain in detail program specifics and user instructions
- Accurately prepare forms necessary for nutrition staff members
- Schedule appointments based on assessing client need
- Contact local doctor offices when needed to obtain medical records and prescriptions
- Performed data entry into internal database systems ensuring accuracy
- Adhered to strict confidentiality guidelines regarding sensitive information
- Provided administrative support to senior staff members by completing assigned tasks
- Managed daily operations of the office, including filing and organizing documents, answering phones, and responding to customer inquiries
- Resolved customer complaints or escalated issues when appropriate to ensure customer satisfaction was met
- Communicated with customers and employees to answer questions or explain information
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Answered multi-line telephone system and routed calls to appropriate personnel.
Education
High school diploma -
Malone High School
05.1998
Skills
- Clerical Experience
- Data Entry
- Word Processing
- Phone Etiquette
- Computer Operation
- Paperwork Processing
- Report Preparation
- Appointment Setting
- Policy Enforcement
- Scheduling and Planning
- Mail Handling
- Cash handling
- Customer service
- Writing skills
Timeline
Senior Clerk
Jackson County WIC Office
08.2010 - Current
High school diploma -
Malone High School
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