Wendy Benton

Prioritize workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.

Increase customer satisfaction through prompt responses to inquiries and effective problem resolution.

Interacted with customers by phone, email, or in-person to provide information.

Review files, records and other documents to obtain information to respond to requests from supervisors.

Independently screens client family income and demographic information.

Completes WIC certification in a professional and timely manner.

Issues WIC EBT cards to client upon WIC certification.

Accurately records data from daily issuance for monthly EBT inventory report.

Reviews WIC objectives with clients to assure understanding of program.

Schedules appointments for multiple counties using an online computer calendar system.

Run and complete missed appointment report and send postcards as needed.

Experience in running and completing high-risk report.

Previous participation in numerous outreach events.

Familiar with the Safe Sleep Initiative and corresponding literature.

Currently collects data of inventory for Artificial Baby

Milk (ABM) to prepare and complete the Direct

Distribution monthly report.

Issues Direct Distribution to clients per prescription orders and schedules follow up appoint in the WIC scheduling calendar system.

Processes return of Artificial Baby Milk (ABM) in FL WiSE followed by notifying inventory manager for removal.

Familiar with the FL-WiSE Appointment System and numerous reports.

Responsible for issuing and completing mathematical tabulation of daily WIC Farmers Market Nutrition Program Coupons and compiling such data for monthly & year-end inventory.

Offers and receives completed Voters Registration Forms from WIC participant and mails to the Supervisor of Elections office within the timeframe set forth by Voter Registration Guidelines. Completes Voters Registration report monthly.

Excellent use of multi phone line switchboard operation.

Makes missed appointment and reminder appointment calls frequently in current position.

Certificate of completion of all required WIC trainings including the State of Florida Nutrition Training Series and VENA training.

Familiar with Peoples First timesheet submission and EAR's.

Familiar with use of Florida Department of Health Sharepoint.

Knowledge of and Completion of Satisfaction Surveys to be used for Customer Satisfaction Reports.

Complete physical property inventory of agency equipment for areas related to my job duties.

Knowledge of local DOH postage equipment with experience in completing accurate postage on both regular and weighed WIC correspondence. Previous responsibility in making sure mail was delivered to mail drop box by deadline.

Knowledge of community partners and completion of referrals to other agencies to help offers services to our participants.

Detailed knowledge with general literature inventory of widely used nutrition education handouts.

Experience with Microsoft Office Suite to include Word and Excel.

Familiar with Microsoft Teams.

Calibration of clinic equipment and monthly Calibration report.

Performed and recorded heights/lengths and weights along with Hgb collection on pregnant, postpartum and children in WIC clinic when needed for certification or follow up.

Use of CDC approved equipment correctly.

Accurately entered data into the clients WIC administrative record.

Made referrals to community partners and providers when necessary.

Provided breastfeeding support and education to clients when needed.

Provided breastfeeding equipment education and demonstration to clients in both individual and group settings.

Ability to demonstrate how to use and properly clean a manual, single and multi-user electric breast pump.

Maintained bio-hazard containers and disposed of properly.

Completed inventory of clinical supplies.

Placed request to supervisor for supplies as needed.

Assisted with vendor compliance checks.

Completed vehicle mileage log for travel.

Coordinated and worked closely with other staff to refer client to appropriate Breastfeeding Specialist when out of my scope.

Organized and coordinated work activities with coworkers.

Optimized clinical workflow by managing daily tasks efficiently, including record keeping, data entry, and documentation updates.

Promoted a positive work atmosphere by fostering open communication and teamwork among staff members.

Provided peer support and breastfeeding education during pregnancy that continued after delivery.

Empowered mothers to overcome challenges through tailored advice and practical solutions based on individual needs.

Gathered breastfeeding educational material and literature to deliver to other clinics within our WIC agency.

Made daily phone contacts with participants and charted pertinent information into the FL WiSE system.

Maintained detailed records of client interactions, ensuring accurate documentation for reporting purposes and continuity of care across appointments.

Met with participants in office during routine WIC visits.

Mailed monthly breastfeeding materials to participants to keep them informed.

Created and maintained a call back system calendar to correlate with WIC clinic flow.

Was available outside normal business hours for client services. Followed all WIC confidentially protocols while completing contacts.

Responsible for a state cell phone and completion of a daily phone log. Approved my phone bill in the State Cell Phone Bill Certification System.

Completed outreach packets for community events.

Assisted in leading monthly classes providing breastfeeding education to our participants.

Coordinated and worked closely with other staff to refer client to appropriate Breastfeeding Specialist when out of my scope.

Enhanced community health outcomes by educating families on the benefits of breastfeeding for both mother and child.

Mentored new peer counselors in their roles, sharing best practices and lessons learned from personal experience.

Increased breastfeeding success rates by providing personalized support and guidance to new mothers.

Developed strong rapport with clients, fostering trust and open communication during counseling sessions.

Demonstrated empathetic listening skills when addressing participants concerns or frustrations related to their breastfeeding journey.

Promoted available resources and connected individuals with services.