Wendy Bergeron
Baton Rouge,LA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft.
Overview
13
13
years of professional experience
Work History
Tech Support
Concentrix
10.2023 - 04.2024
- Offered tech support to [Number] paralegals and attorneys.
- Served as a liaison between customers and tech support teams when needed.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Provided technical support for both hardware and software issues users encountered.
Civics Classroom Teacher
CSAL, INC
07.2022 - 05.2023
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
Reading Interventionist
GEO PREP MID CITY
09.2021 - 07.2022
- Supported the development of phonemic awareness and decoding skills through targeted activities, promoting fluent reading in struggling learners.
- Interpreted student assessment data to ascertain best intervention methods.
- Conducted one-on-one and small group sessions to provide targeted support, fostering a positive learning environment and boosting confidence in reading abilities.
- Delivered differentiated instruction based on individual learning profiles, addressing diverse needs within the classroom setting effectively.
Teacher / Reading Interventionist
Dalton Elementary School
09.2015 - 05.2020
- Demonstrated consistency in students achieving 80% accuracy on weekly assessments and benchmarks
- Planned, documented, and carried out daily lessons that aligned to redesign Louisiana's curriculum and academic standards (Language Arts, Mathematics, Science and Social Studies)
- Promoted technology for students with Reading Eggs, ST Math, Envision, Think Central and NY Engage
- Evaluated and monitored the progress of each student's academic, spiritual, social, and emotional growth using both school wide and classroom based formative and summative assessments.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Teacher
South Baton Rouge Charter Academy
11.2014 - 05.2015
- Educated students in the areas of English, Math, Social Sciences, and Citizenship
- Charged with maintaining complete and accurate records of each student's academic, spiritual, social, and emotional growth using both school wide and classroom based formative and summative assessments
- Planned, documented, and carried out daily lessons that aligned to Charter Schools USA curriculum and academic standards (Language Arts, Mathematics, Science and Social Studies)
- Conceptualized consistent and logical limits, expectations, and classroom routines for students to allow for maximization of learning.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Incorporated multiple types of teaching strategies into classroom.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Premium Finance Associate
US Agencies Insurances
06.2011 - 08.2013
- Coordinated the premium finance review process from initial document submission through case approval
- Ensured documents, including collateral assignments and illustrations, submitted by the field partners, advisors, and / or lenders, met the established premium finance guidelines
- Communicated with field partners regarding the status of the case and any outstanding requirements
- Developed and fostered strong and effective relationships with field partners, approved lenders and advisors while maintaining a library of approved lenders and the collateral assignments
- Charged with the issuance of policies and / or applications of funds as needed
- Identified and implemented on-going improvements to systems and processes.
- Created and verified invoices.
- Collaborated with other departments to align quarterly financial goals, resulting in [Number]% cost-reduction.
- Enhanced financial accuracy by streamlining the monthly close process and reconciling account discrepancies.
- Reduced reporting errors by implementing internal controls and standardizing financial procedures.
- Evaluated office processes, making suggestions to improve efficiency.
Education
No Degree - Mortgage Loan
Burks Baker Mortgage Loan Origination School
Baton Rouge, La12.2020
Ph.D. - Education Administration
University of Phoenix
Baton Rouge, La10.2018
M.Ed. -
Jones International University
10.2013
MBA -
University of Phoenix
06.2008
Bachelor of Management -
University of Phoenix
05.2005
Skills
- Ability to display a professional manner while executing a calm, rational approach in fast-paced or escalated situations
- Knowledge base in developing and implementing operational process improvements to ensure high organizational efficiency and effectiveness of the school's functions to better serve schools and students
- Successful working in a team environment, as well as independently
- Lesson plan / student development
- Classroom management
- Technical support escalations
- Information technology support
- Technical Support Management
- Technical Support and Assistance
- Attention to Detail
- Data Entry
- Time Management
- File Organization
Contact
shayla.mccray@ideapublicschools.org, chelsea.sanders@kipptexas.org, Ms. Shayla McCray, Ms. Ashley Hamilton, Ms. Chelsea Sanders, 225.806.0155, ashleytheresahamilton@gmail.com, 225.385.8865, 225.287.8360
Timeline
Tech Support
Concentrix
10.2023 - 04.2024
Civics Classroom Teacher
CSAL, INC
07.2022 - 05.2023
Reading Interventionist
GEO PREP MID CITY
09.2021 - 07.2022
Teacher / Reading Interventionist
Dalton Elementary School
09.2015 - 05.2020
Teacher
South Baton Rouge Charter Academy
11.2014 - 05.2015
Premium Finance Associate
US Agencies Insurances
06.2011 - 08.2013
No Degree - Mortgage Loan
Burks Baker Mortgage Loan Origination School
Ph.D. - Education Administration
University of Phoenix
M.Ed. -
Jones International University
MBA -
University of Phoenix
Bachelor of Management -
University of Phoenix
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