Wendy Hall
Property Management
Albuquerque,NM
Summary
To obtain a position with a well established company, where I can maximize my training and experience.
Overview
24
24
years of professional experience
Work History
Community Manager
FPI Management
12.2024 - 02.2025
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
Portfolio Manager
T & C Property Management
07.2024 - 09.2024
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Senior Manager
Monarch Management
04.2024 - 07.2024
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
Community Lead
Joy Junction
10.2019 - 03.2021
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
- Approached issues proactively to best meet current and future community needs.
- Facilitated community outreach to expand participation and support.
- Participated in community parties.
- Maintained apartment community vacant, dorms and barrack cleaning.
- Kitchen prep and meal serving to the homeless.
- Cultivated strong network of providers delivering necessary assistance including supplies to the community.
Property Manager
Academy Square Apartments - McCreary
01.2018 - 10.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential residents by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with maintenance, upkeep and grounds.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
Real Estate Receptionist
Realty Pro Property Management
08.2016 - 02.2017
- Customer service, assisted with paying invoices, uploading documents, updating tenant files, assisted with management services for our owners
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, answered leasing questions, maintenance and updated client records.
- Organized, maintained and updated information in computer databases.
Property Manager
Bridge Property Management-Monterra Apartments
02.2014 - 11.2015
- Managed 332 apartment homes
- Answered calls, made appointments, and greeted prospects
- Accountable for ensuring the optimum operational and financial performance of the community, including personnel management, leasing, budget maintenance, administrative reporting, collections, resident services, maintenance scheduling, revenue enhancement, contracted services and marketing.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
Domestic Engineer
WJBH
01.2007 - 01.2013
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Property Manager
Bridge Property Management-Eagle Point Apartments
01.2004 - 01.2006
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts reports, as well as sales and marketing plans.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Planned special events, pool parties and resident functions.
- Managed 300 apartments.
Business Manager
Alliance Property Management - Broadstone Heights
01.2003 - 01.2004
- Responsible for managing over 200 apartment homes.
- Accountable for ensuring the optimum operational and financial performance of the community, including personnel management, leasing, budget maintenance, administrative reporting, collections, resident services, maintenance scheduling, revenue enhancing, contracted services, marketing and 100% Shops.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Matched purchase orders with invoices and recorded necessary information.
Community Director
United Dominion/Bernard & Allison-Dorado Heights
04.2001 - 11.2003
- Managed 216 apartment homes
- Accountable for ensuring the optimum operational and financial performance of the community, including personnel management, leasing, budget maintenance, administrative reporting, collections, resident services, maintenance scheduling, revenue enhancing, contracted services, and marketing strategies.
- Net Operating Income Award of the quarter.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Planned special events, pool parties,resident functions.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
No Degree - Business Administration And Management
Bridge University
AlbuquerqueBusiness Administration And Management
Equity University
AlbuquerqueSkills
- Project management
- Community engagement
- Time management
- Problem-solving abilities
- Marketing and promotion
- Organizational skills
- Creative thinking
- Leadership development
- Budget Management
- Team building
References
Professional and personal references are available upon request
Timeline
Community Manager
FPI Management
12.2024 - 02.2025
Portfolio Manager
T & C Property Management
07.2024 - 09.2024
Senior Manager
Monarch Management
04.2024 - 07.2024
Community Lead
Joy Junction
10.2019 - 03.2021
Property Manager
Academy Square Apartments - McCreary
01.2018 - 10.2018
Real Estate Receptionist
Realty Pro Property Management
08.2016 - 02.2017
Property Manager
Bridge Property Management-Monterra Apartments
02.2014 - 11.2015
Domestic Engineer
WJBH
01.2007 - 01.2013
Property Manager
Bridge Property Management-Eagle Point Apartments
01.2004 - 01.2006
Business Manager
Alliance Property Management - Broadstone Heights
01.2003 - 01.2004
Community Director
United Dominion/Bernard & Allison-Dorado Heights
04.2001 - 11.2003
No Degree - Business Administration And Management
Bridge University
Business Administration And Management
Equity University
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