Wendy Bilby

• Built strong community relations with subcontractors and vendors to ensure communication, approach concerns in a timely manner and satisfaction with management and clients.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Building team performance, morale and teamwork with Management skills by working together with multiple departments to delegate work responsibilities.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
• Submit and Approve Invoicing and paying invoices to track completion.
• Creating trackers in Teams for Project communication and progress tracking and communicated to Management and Clients.
• Submit, track, and follow through on over 200 Power Supply permits and electrical inspections, 5 complete project Pole attachment applications and Underground Municipality Project permitting for fiber optic installations.

• Work order sales entry
• Technician Dispatcher
• Retail Sales associate and Assistant Manager
• Customer De-escalation and support
• Direct sales development manager, door to door
• Developed team communications and trainings for Huddles and team meetings
• Coached and trained door to door sales team to monthly sales goals
• Held weekly meetings (one on ones) with Xfinity Sales Professionals to identify techniques to overcome sales obstacles
• Forecasted Monthly sales and set successful policies to achieve
• Created sales plan to overachieve sales numbers in new market sales areas
• Worked with Construction team to find and communicate with customers, UG areas and with Overbuild areas
• Developed scheduling for events such as College rush areas, PSU and Penn Tech college sales Rush. Receiving excellence awards for reaching 80%-100% of monthly goals continuously.

Currently pursuing MBA with a focus in management holding a 4.0 GPA. Expected graduation May 2025