Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Blackwell

Customer Service Representative, Cashier,
Chattanooga,TN

Summary

Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest with solid background in fast paced retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Coordinator, Volunteer Coordinator

Thriftsmart
Nashville, Tennessee
08.2019 - 05.2021
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Tracked volunteer applications and conducted background checks to facilitate participation in Thriftsmart's volunteering programs.
  • Met with staff and department managers to maintain currency on volunteer opportunities within each department.
  • Reconciled account files and produced monthly reports to keep management informed about office operations.


Cashier/Front End

Thriftsmart
Nashville, Tennessee
03.2019 - 08.2019
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Operated register system to process new purchases, item returns and merchandise exchanges.
  • Approached every question or concern with calm and level-headed approach.
  • Answered questions about store policies and addressed customer concerns.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Residential Technician

Dawn Of Hope
Johnson City, TN
03.2003 - 08.2006
  • Assisted in administration of medications and worked with pharmacy to replenish medications.
  • Supervised 2 group home residents in all daily activities of residential program.
  • Helped residents with grooming, bathing, dressing, and feeding.
  • Prepared meals for residents and performing grocery shopping duties.
  • Verified group home and program-owned equipment remained clean, sanitary and in good working condition.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Credit Recovery Representative

Advanced Call Center Technologies
Johnson City, TN
08.2004 - 02.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Fingerhut
Boones Creek, Tennessee
05.1997 - 07.2001
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.

Education

High School Diploma -

Science Hill High School
Johnson City, TN
05.1998

Skills

  • Clerical Support
  • Recruiting and Training
  • Program Publicity
  • Budget Management
  • Coordinating Donations
  • Volunteer Coordination
  • Volunteer Management
  • Customer Loyalty
  • Office Supplies and Inventory
  • Administrative Procedures
  • Emotional Support
  • Phone Inquiries
  • Microsoft Office Outlook
  • File and Records Management
  • Customer Experience
  • Retail Sales Customer Service

Certification

  • Volunteer Management Program Training - 2019
  • Through HANDS ON NASHVILLE

Timeline

Office Coordinator, Volunteer Coordinator

Thriftsmart
08.2019 - 05.2021

Cashier/Front End

Thriftsmart
03.2019 - 08.2019

Credit Recovery Representative

Advanced Call Center Technologies
08.2004 - 02.2006

Residential Technician

Dawn Of Hope
03.2003 - 08.2006

Customer Service Representative

Fingerhut
05.1997 - 07.2001

High School Diploma -

Science Hill High School

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