Wendy Blake
Humble,TX
Summary
Results driven leader with 23 years of experience delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
24
24
years of professional experience
Work History
Retail Store Manager
Walgreens
Spring, Texas
09.2010 - 06.2024
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Coordinated stock replenishment processes as needed based on sales trends.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Worked closely with vendors to negotiate contracts for goods or services.
- Ensured all safety protocols were followed at all times by staff members.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Emerging Store Manager
Walgreens
Houston, TX
11.2004 - 09.2008
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Analyzed financial data to identify areas of improvement.
- Assessed operational efficiency of the store's departments.
Store Manager Trainee
Walgreens
Houston, TX
06.2000 - 10.2004
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed store metrics such as sales figures, profits margins and customer traffic patterns.
- Managed daily operations of the store by delegating tasks among staff members.
Education
Bachelor of Science - Mathematics And Computer Science
Langston University
Langston, OK05-2000
Skills
- Cost Control
- Problem-Solving
- Sales Growth
- Retail Operations
- Process Improvements
- Budget Administration
- Inventory Control
- Recruitment and hiring
- Shrinkage Control
Affiliations
- Traveling outside the country
- Athlete and enjoy all sports
- Gardening
- Bike Riding
Timeline
Retail Store Manager
Walgreens
09.2010 - 06.2024
Emerging Store Manager
Walgreens
11.2004 - 09.2008
Store Manager Trainee
Walgreens
06.2000 - 10.2004
Bachelor of Science - Mathematics And Computer Science
Langston University
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