Wendy Boaz
Honolulu,USA
Summary
I am a highly motivated worker who is successful at managing customer service, inventory control, front desk service and housekeeping services. Excellent problem solving, analytical and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cargo Agent
U.S Aviation
Honolulu, HI
09.2024 - 01.2025
- Worked closely with customs officials in order to facilitate clearance of international shipments.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Developed relationships with vendors in order to secure competitive rates for shipping services.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Maintained detailed records of shipments including weight, volume, and cost
- Created labels that accurately identified packages by content type, origin and destination locations .
- Processed payments from customers for shipping services rendered.
- Assisted customers with cargo handling, loading, and unloading activities.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
Inventory Clerk
Aramark
Seattle, WA
05.2022 - 10.2022
- Ensured accurate entering and updating of inventory data into the system
- Maintained inventory count, tracked usage, and documented variety
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Tracked and maintained inventory of all products, ensuring accuracy of quantity and quality
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Managed inventory of multiple warehouse locations, ensuring accuracy and timeliness of orders
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
Housekeeper
Downtown House Cleaning
Seattle, WA
10.2020 - 05.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Worked on cleaning team to service hotels, offices and other commercial buildings
- Operated electronic backpack vacuums and floor sweepers
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting
- Restocked room supplies such as facial tissues for personal touch with every job
- Kept building entryway glass clean and polished for professional presentation
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Disposed of trash and recyclables each day to avoid waste buildup
- Hand-dusted and wiped down office furniture, fixtures and window
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Created reports detailing inventory costs, and usage
- Material Safety Data Sheets (MSDS)
- Experience in MS Office words, excel, and also power point
- Experience to perform housekeeping duties and certified on Safe food handling
- Clerical Support
Dependable and Responsible Housekeeper
Hyatt Regency Lake Washington
Renton, WA
06.2019 - 08.2020
- Maintained clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests
- Restocked room supplies such as facial issues for personal touch with every job
- Used chemicals and other cleaning equipment in a proper, safe, and responsible manner
- Cleaned and returned rooms to occupant-ready status to the satisfaction of all clients
- Engaged with guests on rooms requirements and amenities to promote overall satisfaction
- Disposed of trash and recyclables each day to avoid waste buildup
- Hand-dusted and wiped down office furniture, fixtures, and window
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Increased favorable ratings in customer comment cards by 38%
Inventory Associate/ Cashier
Cookie Corner
Honolulu, HI
02.2017 - 02.2019
- Created reports detailing inventory costs and usage
- Used hand-held devices and computers to record and monitor inventory levels and competed audits to uncover and address inaccuracies
- Maintained inventory count, tracked usage and document variances
- Kept up-to-date on store, shelf and order availability of bakery products
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services
- Greeted customers and helped with products questions, selections, and purchases including in-store and e-service transactions
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
- Answered customer telephone calls promptly and appropriately
- Established and identified prices of goods, services, or admission, tabulating bills using calculators, cash registers, or optical price scanners
- Provided exceptional customer service with efficient, prompt transactions
- Successfully received orders, processed payments, and responded appropriately to guest concerns
- Prepared dough and batter for baking according to recipes
- Adjusted baking times to ensure the products were baked to perfection
- Packaged baked goods for sale
- Monitored ovens to ensure proper baking times
- Restocked supplies and ingredients as needed
- Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures
- Collected payments by accepting cash, checks, or credit transactions from customers, making change as necessary
Dispatcher/ Customer Service
Abm Industries Inc.
Honolulu, HI
01.2013 - 01.2015
- Maintained updated and detailed records of calls in physical and electronic database
- Managed customer relations and customer service through daily communication and interactions
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and date to special needs passenger locate correct gate
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
- Developed and maintained strong working relationships with both customers and drivers
- Investigated and resolved customer complaints in a timely manner
Education
Diploma -
Governor Wallace Rider Farrington High School
Honolulu05.2012
Skills
- Material Safety Data Sheets (MSDS)
- Housekeeping
- Safe food handling
- Complaint Handling
- MS Office
- Clerical Support
- Cargo shipment inspections
- Pickup arrangements
Certification
Driver License
Timeline
Cargo Agent
U.S Aviation
09.2024 - 01.2025
Inventory Clerk
Aramark
05.2022 - 10.2022
Housekeeper
Downtown House Cleaning
10.2020 - 05.2022
Dependable and Responsible Housekeeper
Hyatt Regency Lake Washington
06.2019 - 08.2020
Inventory Associate/ Cashier
Cookie Corner
02.2017 - 02.2019
Dispatcher/ Customer Service
Abm Industries Inc.
01.2013 - 01.2015
Diploma -
Governor Wallace Rider Farrington High School