Wendy Bonifacio
CRCR Medical Biller 4 /Customer Service / CPR Instructor / Child Care
San Diego,CA
Work Preference
Overview
34
34
years of professional experience
2
2
years of post-secondary education
Work History
Revenue cycle customer Svc specialist / biller IV
UCSDH
San Diego, CA
06.2012 - Current
- Customer service, billing, coding/ abstracting, secure accounts, update demographics and insurance information, process payments, translating (Spanish fluent) train others
Administrative Partner
Scripps Health Care
La Jolla, CA
03.2007 - Current
- Objectives: Front / Back Office, customer service, billing, medical records, referrals assistant, translator, secretary and patient care assistant / medical assistant, scheduler, training other co-workers
Unit Clerk
Palomar Pomerado Health / Pomerado Hosp
Poway, CA
11.2002 - Current
- Position responsible for heavy computer data entry, customer service, answer high volume of phone calls, translate patient accounts and billing questions, transfer calls to proper department, Update patient demographics, insurance, billing, payment arrangements and re-bills, forward diagnosis codes and procedure to Proper departments for corrections, verify diagnosis codes, charges, date of services and account information
Customer Service Professional
Dr. Ste
San Diego, CA
08.1999 - Current
Customer Service Professional
Dr. William Winternitz Jr. Orthopedics Sports Medicine
Poway, CA
04.2006 - 07.2006
- Position responsible for heavy phone calls in a fast pace area, heavy data entry, customer service, charge entry, operating room scheduling, verifying and confirming patient demographics, insurance, authorizations, anesthesia group, patient care, patient transport, preparing all paperwork for surgery, updating all providers schedules, updating daily O.R. board, distribute O.R. schedules, translate for patients and doctors, order entry, verifying and collecting, printing labs and other test results, training other co-workers.
Business Service Manager
Palomar Pomerado Health System / Patient Business Service Department
San Diego, CA
10.2001 - 11.2002
- Position responsible for computer data entry, customer service, answering high volume of phones, preparing clinic charts, translate for MD's /patients, train new co-workers, register patients, cashier.
Medical Customer Service Specialist HLVC
Scripps Health Care
La Jolla, CA
12.2000 - 10.2001
- Position responsible for customer service, securing accounts, billing and sales.
Front Office Administration Assistant
Oncology Associates of San Diego
San Diego, CA
06.2000 - 12.2000
Customer Service Representative / Sales
Pacific Bell / SBC Co
San Diego, CA
01.1999 - 06.2000
- Duties: Customer service, answer phones, correct accounts, set billing arrangements/ payments, translate billing statement in Spanish and explain charges, give instructions on how to use services, sell services and equipment, set up / disconnect or transfer services, verify customer information, computer data entry, train and supervise new employees.
Medical Secretary Front/Back Office / Medical Records Clerk
Dr. Alisa Williams OB / GYN
San Diego, CA
09.1998 - 11.1998
Customer Service Representative / Patient Financial Services Lead Customer
Sharp Health Care
San Diego, CA
03.1998 - 08.1998
Temporary Radiology File Clerk
Sharp Rees-Stealy Rancho Bernardo Radiology Dept
Rancho Bernardo, CA
02.1998 - 03.1998
Sr Admitting Worker/ Front / Back Office Clerk / Referral Specialist
UCSD Medical Center
San Diego, CA
02.1992 - 01.1998
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Education
GED -
ECC San Diego City College
San Diego, CA 07.1998 - 06.1999
No Degree - PCAT Patient Care Assistant Technician
Maric College
San Diego, CA 01.2000 - 07.2001
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Skills
Customer service excellence
Quality assurance
De-escalation techniques
Language proficiency
Computer proficiency
Documentation
Office equipment proficiency
Schedule mastery
Record preparation
Attention to detail
Team management
Critical thinking
Flexible and adaptable
Problem resolution
Teamwork and collaboration
Problem-solving
Good Telephone Etiquette
PPE compliance
Analytical and critical thinking
Social perceptiveness
Certification
- 1st Aid, CPR, BLS Training Instructor under AHA & ARC - [over 5+ years
- CRCR Revenue Cycle Customer Service Representative Bilingual -Spanish Medical Biller 4 Call Center
- Customer Service 1 & 2 Course Completion Certification
- Medical / Dental Front & Back Office with Medical Terminology Bilingual Certification
- Cashiering 1 & 2 Course completion Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Revenue cycle customer Svc specialist / biller IV
UCSDH
06.2012 - Current
Administrative Partner
Scripps Health Care
03.2007 - Current
Customer Service Professional
Dr. William Winternitz Jr. Orthopedics Sports Medicine
04.2006 - 07.2006
Unit Clerk
Palomar Pomerado Health / Pomerado Hosp
11.2002 - Current
Business Service Manager
Palomar Pomerado Health System / Patient Business Service Department
10.2001 - 11.2002
Medical Customer Service Specialist HLVC
Scripps Health Care
12.2000 - 10.2001
Front Office Administration Assistant
Oncology Associates of San Diego
06.2000 - 12.2000
No Degree - PCAT Patient Care Assistant Technician
Maric College
01.2000 - 07.2001
Customer Service Professional
Dr. Ste
08.1999 - Current
Customer Service Representative / Sales
Pacific Bell / SBC Co
01.1999 - 06.2000
Medical Secretary Front/Back Office / Medical Records Clerk
Dr. Alisa Williams OB / GYN
09.1998 - 11.1998
GED -
ECC San Diego City College
07.1998 - 06.1999
Customer Service Representative / Patient Financial Services Lead Customer
Sharp Health Care
03.1998 - 08.1998
Temporary Radiology File Clerk
Sharp Rees-Stealy Rancho Bernardo Radiology Dept
02.1998 - 03.1998
Sr Admitting Worker/ Front / Back Office Clerk / Referral Specialist
UCSD Medical Center
02.1992 - 01.1998