Wendy Bowen
Raleigh,NC
Summary
Dedicated and driven professional with over 30 years in the healthcare industry. Committed to personal and professional growth and eager to leverage education and work experience to forward company objectives. Detail-oriented with strong organizational skills and experience working with teams to accomplish short and long-term project goals. Interested in roles that challenge one to think critically, innovate, and lead projects to make a positive impact.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Analyst & Pharmacy Technician Specialist
UNC Health Southeastern Regional Medical Center
03.2020 - Current
- Coordinate verification and processing of more than 15 daily infusion referrals,
- Enhance staff productivity by developing and implementing training programs for new Infusion Coordinators.
- Build strong relationships with external vendors supplying infusion-related equipment and pharmaceuticals, ensuring timely deliveries at competitive prices.
- Evaluate patient progress throughout the course of treatment, adjusting care plans as necessary to achieve desired results.
- Improve patient satisfaction by efficiently coordinating infusion schedules and addressing individual needs.
- Collaborate with physicians to develop individualized care plans for patients receiving infusion therapy, promoting optimal outcomes.
- Participate in quality improvement initiatives aimed at enhancing the overall efficiency and effectiveness of infusion services provided.
- Assist in budget development and cost control measures, optimizing financial performance while maintaining high-quality patient care standards.
- Mentor new clinical staff members for proper onboarding and orientation processes.
- Identify trends and patterns in large datasets, leading to actionable insights for business growth.
- Assist customers with billing inquiries and revenue cycle resolutions
- Collaborate with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validate results and performed quality assurance to assess accuracy of data.
- Improve internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Query databases for information needed for report processing.
- Recommend process improvements to continually identify, analyze and fix constraints and challenges.
- Identify and resolve problems through root cause analysis and research.
- Optimize core processes to improve business performance and operational agility.
- Reduce operational costs with accurate budget forecasting based on historical financial data analysis.
Oncology Pharmacy Technician
UNC Health Southeastern Gibson Cancer Center
03.2018 - 03.2020
- Assisted with development of comprehensive chemotherapy safety protocols for staff members, promoting culture of safety within the pharmacy department.
- Assisted in development of comprehensive drug information resources for oncology therapy, improving staff knowledge and patient education.
- Collaborated with oncologists to develop customized treatment plans for individual patients, optimizing drug efficacy and reducing side effects.
- Ensured regulatory compliance by maintaining accurate documentation and records related to the preparation, storage, and disposal of hazardous materials.
- Actively participated in quality improvement initiatives aimed at refining processes within the oncology pharmacy department.
- Reduced medication errors by meticulously checking prescriptions and verifying dosages before dispensing to patients.
- Maintained a sterile compounding environment by adhering to strict aseptic techniques, minimizing contamination risks during chemotherapy preparations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Mentored new pharmacy technicians entering the field of oncology, fostering an environment of continuous learning and skill development among team members.
Inpatient Pharmacy Technician
UNC Health Southeastern Regional Medical Center
05.2017 - 03.2018
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Reduced medication errors through vigilant monitoring of drug interactions and dosage calculations.
- Participated in quality improvement initiatives that led to improved processes and increased patient satisfaction scores.
- Demonstrated flexibility in adapting to changing policies or procedures while maintaining professional knowledge through continuing education programs.
Billing Analyst/Pharmacy Technician
McNeill's Long Term Care Pharmacy
11.2006 - 05.2017
- Installed and monitored automated medication dispensing systems in 24 skilled nursing facilities
- Served as a subject matter expert in pharmacy automation, providing support and guidance to colleagues when needed.
- Developed, trained, and supervised employees in HIPPA compliance and Medicare Fraud, Waste, and Abuse compliance
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
- Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Developed comprehensive reporting tools to analyze billing trends, identify potential issues, and recommend corrective actions.
- Assisted in the implementation of new billing software platforms, contributing to seamless transitions while minimizing downtime or user errors during adoption periods.
- Leveraged advanced Excel skills to create complex billing spreadsheets, enhancing data accuracy and improving overall efficiency in invoice preparation.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
Education
Bachelor of Science - Information And Cybersecurity Technology,
East Carolina University
Greenville, NC05.2024
Skills
Health Information Technology software: Epic and Mosaic
- Pharmacy Software: QS1, ScriptPro, and Framework LTC
- Automated Medication Dispensing Systems: Omnicell, Pyxis, and Metro
- Supply Chain Management Software: McKesson, Cardinal Health, and Mutual Drug
- Video Conferencing Platforms: Microsoft Teams, Cisco Webex, and Zoom
- MS Excel, Access, Publisher
- Team Collaboration and Leadership
- Documentation And Reporting
- Data Research and Validation
- Process Improvements
- Database Management
- SQL
- Python
- Data Analysis
- Workflow Analysis
- Regulatory Compliance
- Business Operations Analysis
- Budget Development & Forecasting
- Project management skills
- Healthcare IT knowledge
- HIPAA Compliance Understanding
- End-User Training Development
- Information Security
Certification
PTCB & NC Board of Pharmacy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsCareer advancementPersonal development programs401k matchTimeline
Analyst & Pharmacy Technician Specialist
UNC Health Southeastern Regional Medical Center
03.2020 - Current
Oncology Pharmacy Technician
UNC Health Southeastern Gibson Cancer Center
03.2018 - 03.2020
Inpatient Pharmacy Technician
UNC Health Southeastern Regional Medical Center
05.2017 - 03.2018
Billing Analyst/Pharmacy Technician
McNeill's Long Term Care Pharmacy
11.2006 - 05.2017
Bachelor of Science - Information And Cybersecurity Technology,
East Carolina University
PTCB & NC Board of Pharmacy
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