Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Career Break
Timeline
Generic

Wendy Boyd

Christiansburg,Virginia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated internship student eager to gain hands-on experience and contribute to organizational goals. Possesses strong communication and teamwork skills, with a proactive approach to learning and problem-solving. Dedicated to making meaningful contributions and enhancing skills in a professional environment.

Overview

16
16
years of professional experience

Work History

Server/Crew Trainer

Olive Garden
Christiansburg , VA
02.2016 - 11.2017
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Delivered food orders promptly and courteously.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.

Machinery Operator/Inspector in Quality Assurance and Quality Control

Federal Mogal
Blacksburg, VA
01.2014 - 03.2017
  • Followed detailed written instructions for setting up and running each job efficiently.
  • Utilized knowledge of mechanical systems to make necessary repairs quickly.
  • Identified potential risks associated with operating machinery.
  • Communicated effectively with colleagues regarding production goals, timelines, and processes.
  • Ensured all products met industry-standard requirements before being released for sale.
  • Documented all inspection results accurately in accordance with established guidelines.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Explained goals and expectations required of trainees.

Server

Golden Corral Buffet and Grill
Christiansburg, VA
03.2013 - 01.2014
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Prepared drinks according to standard recipes.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Customer Service Representative

MTM Technologies
Pulaski, VA
08.2007 - 02.2013
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Communicated regularly with customers regarding changes in routes or estimated delivery times.
  • Ensured HIPAA compliance through proper handling of confidential information.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Demonstrated how to use software applications such as Microsoft Office Suite, Adobe Photoshop.

Call Center Representative

GCS
Pulaski, VA
02.2007 - 08.2007
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Initiated outbound calls to prospective clients using scripts.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Recorded accurate notes about each conversation into company database for future reference.
  • Greeted customers in a friendly, professional manner on the phone.

Server/Trainer

Cheddars Restaurant
Newport News, VA
03.2002 - 07.2006
  • Mentored new instructors on proper delivery techniques for various types of training activities.
  • Encouraged team collaboration among participants throughout the course duration.
  • Greeted guests and provided menus.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Supported the development of new systems or technologies used in restaurants by providing guidance on proper usage.
  • Developed and implemented training plans for new servers.
  • Maintained records of attendance, progress reports and other relevant information related to server trainings.

Education

Bachelor of Science - Cybersecurity

University of Phoenix
Tempe, AZ
08-2026

Associate of Science -

New River Community College
Dublin, VA
09-2013

High School Diploma -

Denbigh High School
Newport News, VA
06-2005

Skills

  • Guest Engagement
  • Safe Food Handling
  • Food Delivery
  • Food Running
  • Relationship Management
  • Sales expertise
  • Exceptional customer service
  • Cash Handling
  • Heavy Lifting
  • Safety Procedures
  • Hazardous Material Handling
  • Production Scheduling
  • Machine Operation
  • Work order processing
  • Assembly and production
  • Call Management
  • Product Knowledge
  • Scheduling
  • Information Security
  • Complaint resolution
  • Paperwork Processing
  • Data Entry
  • Consultative Sales
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Product Promotion
  • Data Collection
  • Positive and professional
  • Conflict Mediation
  • Retail sales customer service
  • Microsoft Office expertise
  • Technical Support
  • Call Center Operations
  • Microsoft Outlook
  • Staff Training
  • 10-Key
  • Team Development
  • Grammar
  • Microsoft PowerPoint
  • Spreadsheets
  • Prioritization
  • Office equipment proficiency
  • Project management abilities
  • Safety Training
  • Training strategies
  • Training Coordination
  • Cybersecurity frameworks
  • Firewall Management
  • Data Encryption
  • Threat Intelligence
  • Privacy Protection
  • Mobile Security
  • Network protocols
  • Firewall configuration
  • Scripting Languages
  • Organizational Skills
  • Encryption
  • Problem-solving abilities
  • Decision-Making
  • Protecting networks
  • Time management abilities
  • Telecommunications Systems
  • Multitasking
  • Data Security
  • SQL and Databases
  • Public Key Infrastructure
  • Business continuity planning
  • Patch management
  • Disaster Recovery Planning
  • Network Security Management
  • Security Awareness Training
  • SDLC
  • Hybrid Cloud Environments
  • Web applications
  • Operating systems knowledge
  • Public Speaking
  • Password Management Policies
  • Encryption Techniques
  • Remote Office Availability
  • Web Application Firewalls

Affiliations

I am a homeschool teacher and a teacher at a co-op for middle school and high school children.

I am a college student on my own time with an A average.

Accomplishments

  • National Honor Society Student
  • Certifications in: Building an effective Cybersecurity Program for your startup, CompTIA Security+ Cert Prep 1 threats, attacks, and vulnerabilities; IT security foundations operating system security, Strategic thinking tips to solve problems and innovate, Security matters to everyone, Supply Chain Cybersecurity preventing supply chain attacks, The Cybersecurity Threat Landscape, and Cybersecurity Awareness Malware Explained

Some courses that I have completed are:

1. Bis introduction to computer applications

2. Com university composition and communication

3. Cyber Domain

4. Foundations of personal finance

5. Human media and American culture

6. IT careers and cyber ethics

7. Business and industrial psychology

8. Algebra 1 & 2

9. Object-Oriented scripting language

Career Break

  • I intentionally left the workforce to raise children who no longer need full-time support and I am now excited to return back to the work field.
  • I took this time off to focus on going back to college to further my education. I wanted to have an increased knowledge of informational technology, computer database, and cybersecurity so I can work in a field that I desire. I have maintained an A average and look forward to working with a company that I can continuously grow with while perusing my Masters in IT.
  • I am looking for a job in either customer service, computer science, and or an internship where I can make money and further my knowledge.

Timeline

Server/Crew Trainer

Olive Garden
02.2016 - 11.2017

Machinery Operator/Inspector in Quality Assurance and Quality Control

Federal Mogal
01.2014 - 03.2017

Server

Golden Corral Buffet and Grill
03.2013 - 01.2014

Customer Service Representative

MTM Technologies
08.2007 - 02.2013

Call Center Representative

GCS
02.2007 - 08.2007

Server/Trainer

Cheddars Restaurant
03.2002 - 07.2006

Bachelor of Science - Cybersecurity

University of Phoenix

Associate of Science -

New River Community College

High School Diploma -

Denbigh High School

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