Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wendy Cardenas

Yorkville,IL

Summary

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 6 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.

Overview

12
12
years of professional experience

Work History

IT Recruiter

Smart Source Inc
05.2019 - 11.2023
  • Streamlined the recruitment process by implementing applicant tracking systems and automated interview scheduling tools.
  • Reduced time-to-hire for IT positions by developing targeted job advertisements and efficient candidate screening processes.
  • Increased client satisfaction with IT hires by conducting comprehensive interviews to assess technical skills and cultural fit.
  • Successfully placed candidates in various IT roles, including software developers, network engineers, data analysts, and project managers.
  • Negotiated competitive salary packages that satisfied both clients'' budget constraints and candidates'' expectations.
  • Provided ongoing support to hired candidates during their onboarding process to ensure a smooth transition into their new roles.

Team Lead

DSV Air & Sea Inc
01.2016 - 04.2019
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.

Medical Administrative Assistant

Advanced Integrative Medicine
04.2014 - 03.2015
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
  • Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.

Assistant Administrative

Aunt Martha's Youth Service Center
12.2011 - 12.2013
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
  • Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Education

High School Diploma -

East Aurora High School
Aurora IL
04.2009

Skills

  • Team collaboration
  • Candidate sourcing
  • Data analysis
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Recruitment
  • Microsoft Office
  • Mail Management
  • Payment Collection
  • Records Management
  • HIPAA Compliance
  • Insurance Verification
  • Reminder Calls
  • Documentation
  • Office Administration
  • Appointment Management

Languages

Spanish
Full Professional

Timeline

IT Recruiter

Smart Source Inc
05.2019 - 11.2023

Team Lead

DSV Air & Sea Inc
01.2016 - 04.2019

Medical Administrative Assistant

Advanced Integrative Medicine
04.2014 - 03.2015

Assistant Administrative

Aunt Martha's Youth Service Center
12.2011 - 12.2013

High School Diploma -

East Aurora High School

Similar Profiles

CREATE PROFILE
Wendy Cardenas