Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Wendy Bracewell

Douglas,GA

Summary

Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering twenty years of carrier experience on high-volume routes. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

25
25
years of professional experience

Work History

Rural Mail Carrier

USPS
03.1999 - 05.2019
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Streamlined the sorting process for faster mail distribution and improved overall efficiency.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.

Customer Service Representative

1st Franklin Financial
01.1994 - 03.1999
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed cash drawer taking payments.
  • Loan approval and closings
  • Collecting delinquent payments in office and in the workfield

Education

High School Diploma -

Coffee County High School
Douglas, GA
06.1991

Skills

  • Hand-Eye Coordination
  • Consultative Sales
  • Report Generation
  • Information Security
  • Data Entry
  • Scheduling

Timeline

Rural Mail Carrier

USPS
03.1999 - 05.2019

Customer Service Representative

1st Franklin Financial
01.1994 - 03.1999

High School Diploma -

Coffee County High School
Wendy Bracewell