Wendy Braga
Certified Pharmacy Technician
Madrid,IA
Summary
Meticulous Pharmacy Coordinator with demonstrated history of maximizing operational efficiency through creative and well-researched initiatives. Bringing 18 years of experience in pharmacy settings and exceptional administrative skills. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pharmacy Coordinator
Centene Corporation
11.2019 - Current
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Trained new employees and Customer Service Representatives on department policy and procedures.
- Analyzed and summarized data to support and develop efficient workflow operations.
- Achieved and maintained top customer satisfaction by cultivating productive relationships with Providers.
- Created and maintained department policies and procedures to ensure aggressive 24 hour TAT time achieved and succeeded.
Lead Certified Pharmacy Technician
Medicap Pharmacy
01.2007 - 11.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current medications and insurance details.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Counted, measured and compounded medications following standard procedures.
Sundance Elementary School
Peoria Unified School District
08.2005 - 06.2006
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Alaska Airlines MVP Reservationist
Alaska Airlines
05.1999 - 05.2005
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Produced and shared customer service reports to support management decision-making.
Admission Counselor
Hospice Family Care
07.1997 - 05.1999
- Maintained confidentiality of records relating to clients' treatment.
- Conducted evaluations to help patients develop measurable treatment goals.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Established hospice care services for elderly and disabled patients.
- Evaluated patient histories, complaints, and current symptoms.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Education
Certification - Medical Assisting
The Bryman School - Tempe
Tempe, AZ09.1994
Associate of Arts - English Literature
Maricopa Community Colleges - Glendale Community College
Glendale, AZ09.1987
Skills
- Staff Training
- Time Management
- Medication Dispensing
- Quality Assurance
- Policy Development
- Attention to Detail
- Multitasking
- Computer Proficiency
- Continuous Improvement
- Organizational Skills
- Conflict Resolution
- Pharmaceutical Knowledge
- Team Leadership
- Customer Service
- Performance Evaluation
- Insurance Billing
- Vendor Relations
- Decision Making
- Inventory Management
- Relationship Building
- Hiring and Onboarding
- Pharmaceutical Compounding
- Pharmacy Filekeeping
- Maintaining Patient Records
- Controlled Substance Management
- Interpreting Orders
- Verifying Orders
- Certified Pharmacy Technician
- Insurance Coordination
- HIPAA Compliance
- Medicare and Medicaid Process
- Confidentiality and HIPAA
- Critical Thinking
- Data Entry
- Insurance Coverage Verification
- Pharmacy Policies and Procedures
- Vaccination Administration
- Pharmacy Staff Management
- Sales Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved Provider Relations through effectively implementing Provider Outreach Program.
- Supervised team of 5 staff members.
- Trained 10 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Increased customer retention 89% by delivering top-notch customer service from prescription drop-off to pick-up.
Certification
- Certified Pharmacy Technician - 10/2010-current
- Pharmacy Technician License - 01/2007-current
- Medical Assistant - 1994-current
Timeline
Pharmacy Coordinator
Centene Corporation
11.2019 - Current
Lead Certified Pharmacy Technician
Medicap Pharmacy
01.2007 - 11.2019
Sundance Elementary School
Peoria Unified School District
08.2005 - 06.2006
Alaska Airlines MVP Reservationist
Alaska Airlines
05.1999 - 05.2005
Admission Counselor
Hospice Family Care
07.1997 - 05.1999
Certification - Medical Assisting
The Bryman School - Tempe
Associate of Arts - English Literature
Maricopa Community Colleges - Glendale Community College
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