Summary
Overview
Work History
Education
Skills
Gap in work history explanation
Timeline
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WENDY BRIGHT

Panama City,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Production Worker

Trane Technologies
01.2025 - Current
  • Follows safety procedures and guidelines to maintain safe working environments.
  • Uses equipment properly to avoid workplace hazards or injuries.
  • Maintains cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Meets or exceeds daily production targets consistently through efficient task execution and effective time management skills.
  • Manages inventory levels to prevent production delays.
  • Assists in training new employees on production processes, ensuring a seamless integration into the team.

Custodian

Bay Haven Charter Academy
04.2021 - 10.2023
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Ensured healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Checked in and stocked inventory throughout facility.
  • Moved furniture for cleaning and set up for special events.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Assistant Project Manager / Front Desk Reception

BCL Civil Contractors
08.2020 - 04.2021
  • Served as an Assistant to the President and Project Manager of the company, supporting leadership and overseeing project coordination
  • Created and submitted proposals and bids for commercial construction projects
  • Utilized industry best practices, techniques, and standards throughout entire project execution
  • Assisted Accounts Receivable/Accounts Payable manager with record filing and organization to maintain financial accuracy
  • Payroll clerk, answered incoming calls from prospective sub-contractors and other customers, run errands for office manager.

Call Center Customer Service Representative

Maximus Federal
09.2013 - 08.2020
  • Managed as much as 60 inbound calls a day from individuals seeking information and assistance with Marketplace insurance, offering comprehensive guidance and support
  • Demonstrated in-depth knowledge of Marketplace regulations, coverage options, and enrollment processes, assisting beneficiaries in selecting appropriate plans based on their healthcare needs and preferences
  • Guided customers through the application and enrollment process for insurance plans, ensuring accuracy and compliance with regulatory guidelines
  • Effectively managed customer complaints while addressing inquiries, concerns, and escalated issues regarding plan benefits, premiums, claims, and provider networks, ensuring swift and courteous assistance
  • Documented customer interactions and resolutions using call center software, ensuring accurate and thorough records
  • Met performance metrics, including call quality, average handling time, and customer satisfaction ratings
  • Consistently adhered to confidentiality and privacy policies while responding to inquiries, directing callers to alternate sources when necessary

Personal Trainer/Group Fitness Instructor

Wellness & Fitness Center
06.2010 - 09.2013
  • Offered alternatives during classes to accommodate different levels of fitness
  • Evaluated individuals' abilities, needs, and physical condition, developing suitable training programs to meet special requirements
  • Monitored participants' progress and adjusted programs to ensure continued success and improvement
  • Promoted health club memberships through effective sales strategies while accurately managing and updating client information
  • Planned fitness routines, catering to participants' capabilities and limitations
  • Instructed participants in maintaining exertion levels to maximize benefits from exercise routines
  • Observed participants and informed them of corrective measures necessary for skill improvement

Education

GED -

Tom P Haney Technical College
Panama City, FL
06-2001

Skills

  • Workplace cleanliness
  • Product assembly
  • Product inspection
  • Hand tools
  • Materials handling
  • Quality assurance
  • Safety management
  • Cleaning and sanitizing
  • Work independently
  • Responsible and dependable
  • Customer service-focused

Gap in work history explanation

From October 2023, when leaving job at Bay Haven Charter Academy, till January 2025, was to take care of my elderly father and set him up for a assisted living facility. 

Timeline

Production Worker

Trane Technologies
01.2025 - Current

Custodian

Bay Haven Charter Academy
04.2021 - 10.2023

Assistant Project Manager / Front Desk Reception

BCL Civil Contractors
08.2020 - 04.2021

Call Center Customer Service Representative

Maximus Federal
09.2013 - 08.2020

Personal Trainer/Group Fitness Instructor

Wellness & Fitness Center
06.2010 - 09.2013

GED -

Tom P Haney Technical College

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WENDY BRIGHT