Wendy Broughton
Tucson,AZ
Summary
Strategic operations executive with 15 years of experience overseeing multimillion-dollar property portfolios and multi-site operations. Expertise in P&L accountability, operational strategy, organizational leadership, and revenue optimization. Proven track record of enhancing operational efficiency and maximizing asset value while ensuring compliance and risk mitigation.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Regional Manager
Scotia Group / Avenue5 Residential
01.2024 - Current
- Led operations for 9 communities and 48 team members, overseeing nearly 2,000 apartment homes.
- Developed and implemented operational strategies to enhance financial performance, budgeting, forecasting, owner reporting, marketing, leasing, collections, compliance, and resident satisfaction.
- Lead recruitment, coaching, succession planning, and performance management.
- Drove consistency in operations, managed risks, ensured emergency preparedness, and coordinated capital improvement initiatives.
Regional Supervisor
Northstar Management & Consulting
01.2022 - 01.2024
- Provided executive leadership across 11 communities, overseeing 23 team members to ensure alignment with organizational objectives.
- Drive operational performance standards and occupancy goals to include project management, risk management and capital improvement initiatives.
- Led recruitment, training, and performance management initiatives to support team development and enhance career growth.
- Drove operational performance standards and occupancy goals through project management, risk management, and capital improvement initiatives.
Portfolio Manager
Associa / FirstService Residential
01.2019 - 01.2021
- Managed HOA portfolio of 2,000+ homes, overseeing operational and financial performance.
- Led board governance and vendor contracts while ensuring compliance and enhancing customer relations.
- Managed residential community portfolios for Associa and FirstService Residential clients.
- Coordinated board meetings, agendas, and meeting packets for homeowner associations.
- Reviewed budgets, financial reports, and reserve studies for community boards.
Additional Property Leadership
01.2012 - 01.2019
- Managed community operations, capital improvements, vendor negotiations, and budgeting, achieving 100% occupancy and effective emergency response across multiple leadership roles.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master of Business Administration -
University of Phoenix
Bachelor of Arts - Psychology
University of Iowa
Skills
- Multi-Site Operations Leadership
- Operations management
- Budget management
- Financial Planning
- Portfolio Management
- Capital Improvement
- Revenue & Occupancy Growth
- Occupancy Optimization
- Property Management
- Vendor Management
- Vendor Negotiations
- Compliance & Risk Management
- Risk management
- KPI Development
- Process Improvement
- Organizational Leadership
- Change Management
- Strategic Planning
- Project management
- Team management
- Team Development
- Employee Development
- Performance management
- Market Knowledge
- Executive communication
- Strategic leadership
- Operations management
- Market Knowledge
- Strategic planning
- Employee Development
- Project management
Personal Information
Title: Regional Operations Executive | Multifamily & Property Management Leader
Certification
Active Real Estate License
Timeline
Regional Manager
Scotia Group / Avenue5 Residential
01.2024 - Current
Regional Supervisor
Northstar Management & Consulting
01.2022 - 01.2024
Portfolio Manager
Associa / FirstService Residential
01.2019 - 01.2021
Additional Property Leadership
01.2012 - 01.2019
Master of Business Administration -
University of Phoenix
Bachelor of Arts - Psychology
University of Iowa