Wendy Brower
Customer Service
Salt Lake City,UT
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Owner/Cleaning Specialist
U Have It Maid
Murray, Utah
08.2013 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Supervised supplies in inventory and submitted reorder requests.
- Knowledge in negotiating prices, estimates and bids
- Skilled with thr ability to hire, terminate, training and effectively manage staff in various settings
- Demonstrated a high level of integrity due to the fact that I may be in a position to take care of peoples personal belongings
- Responsible for marketing, running ads and motivating/coaching and developing new employees
Customer Service Representative
American Senior Benefits
West Jordan, Utah
08.2014 - 08.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Listened attentively to callers needs and ensured a positive experience
- Resolved an average's 550 inquiries in any given week and consistently met performed benchmarks in all areas (speed, accuracy and volume)
- Managed a high volume work load within a deadline driven environment
- Strive for complaint resolution, commended by supervisors for my ability to resolve problems and escalation of issues
- Demonstrated a talent for communicating with seniors and showing compassion with them expressing their health problems
- Helped the company attain the highest customer service ratings as determined by external auditors. I earned 97% marks in all categories including communicating,skills, listening skills, problem resolution and politeness.
Call Center Supervisir
Stagecoach West Management
Salt Lake City, UT
01.2012 - 07.2016
- Assisted team leaders by providing status and performance reports with information on areas for improvement.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Exceptional knowledge of database, word processing and various phone systems
- Administered efficient working of staff and prepared schedules for call center
- Ability in multitask and prioritize, great organizational skills
- Recorded statics, performance goals and targets for speed, sales, efficiency and quality
- Motivated, coaching and retaining staff as well as coordinating rewards, bonuses and incentive schemes
Sales Assistant
Worldstrides
West Valley City, UT
08.2008 - 03.2014
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Met or exceeded all goals
- Expertise in training and developing skills and techniques in the new hires
- Supervised a staff of over 20 full or part-time employees in the absence of my supervisor
- Helped create a database with 55,000 clients
- Contributed 78% sales increase in 2010 by improving lead generation and training techniques
- Officially commended for initiative, enthusiasm, persuasiveness, intense customer focus and dependability in performance evaluations
Education
Associate of Arts - Paralegal Studies
Salt Lake Community College
West Valley City, Utah 01.1996 - 04.1999
Associate of Arts - Clerical Studies
Salt Lake Skills Center
Murray, Utah 11.1995 - 08.1996
High School Diploma -
Murray High School
Murray, Utah 09.1981 - 05.1984
Skills
Crew Management
HAZMAT knowledge
Facilities maintenance
Customer Service
Complaint resolution
Stock management
Recordkeeping strengths
Staff education and training
Money handling abilities
Timeline
Customer Service Representative
American Senior Benefits
08.2014 - 08.2016
Owner/Cleaning Specialist
U Have It Maid
08.2013 - Current
Call Center Supervisir
Stagecoach West Management
01.2012 - 07.2016
Sales Assistant
Worldstrides
08.2008 - 03.2014
Associate of Arts - Paralegal Studies
Salt Lake Community College
01.1996 - 04.1999
Associate of Arts - Clerical Studies
Salt Lake Skills Center
11.1995 - 08.1996
High School Diploma -
Murray High School
09.1981 - 05.1984