Wendy Brown
Canton,MS
Summary
Accomplished Operations Manager with a proven track record at Sonics Drive In, enhancing operational efficiency and employee performance. Expert in quality control and team supervision, achieving a significant increase in customer satisfaction. Skilled in equipment calibration and fostering a collaborative work environment, consistently meeting and exceeding production goals.
Overview
20
20
years of professional experience
Work History
Production Technician
Nissan North America, Inc.
CANTON MS
06.2015 - Current
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
- Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
- Lubricated and cleaned parts to perform routine maintenance on production equipment.
- Adjusted machines to increase productivity for runs.
- Evaluated data from production runs, identifying trends and opportunities for improvement to optimize overall efficiency.
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
- Reduced machine downtime by implementing preventive maintenance procedures and regular inspections.
- Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
- Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
- Enhanced production efficiency by streamlining processes and optimizing equipment usage.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
- Provided technical support during installation or commissioning new machines that led to smooth integration within the existing setup.
- Aided in setting up and breaking down production equipment and stages to help prepare production area for filming and properly store equipment after use.
Assistant Manager
Sprintmart
West Point Ms
02.2012 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Operations Manager
Sonics Drive In
West Point MS
06.2004 - 01.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma -
West Point High School
West Point, MSSpecialist In Psychology - Psychology
Mississippi State University
Starkville, MSAssociate Of Applied Arts - Psychology
East Mississippi Community College
Scooba, MSSkills
- Testing and troubleshooting
- Quality Control
- Machine Operation
- Equipment Calibration
- Continuous Improvement
- Assembly line experience
- Data Entry
- Equipment Inspection
- Production Scheduling
- Product Assembly
- Computer-Aided Design
- ISO Standards Compliance
- Safety Monitoring
- Taking inventory
- Team Supervision
- Technical training
- Documentation preparation
- Safety operation procedures
- Workflow Planning
- Cost Analysis
- Data Processing
- Product Inspection
- Cost controlling
Affiliations
Leading Ladies of Mississippi
Timeline
Production Technician
Nissan North America, Inc.
06.2015 - Current
Assistant Manager
Sprintmart
02.2012 - 05.2015
Operations Manager
Sonics Drive In
06.2004 - 01.2012
High School Diploma -
West Point High School
Specialist In Psychology - Psychology
Mississippi State University
Associate Of Applied Arts - Psychology
East Mississippi Community College