Wendy Brown
Bartlesville
Summary
Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Avantive Solutions
Tulsa
02.2024 - 08.2025
- Remote Position
- Assisted customers with inquiries and product information via phone and email.
- Resolved issues and complaints efficiently to enhance customer satisfaction.
- Documented customer interactions accurately in the CRM system for future reference.
- Maintained up-to-date knowledge of products and services offered by the company.
- Trained new representatives on company policies and customer care procedures.
- Provided feedback to management on recurring issues to drive process improvements.
- Answered customer inquiries over the phone and via email.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Recommended potential products or services after analyzing customer needs.
General Manager
Village Inn
Mesa
05.2014 - 02.2023
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Set sales and profit goals and implemented plans to correct performance deficiencies.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Interviewed, hired and trained new employees.
- Completed daily sales reports and analyzed metrics to identify trends.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Reviewed financial information in QuickBooks to mitigate annual audit risks.
General Manager
Aarons Sale and Lease
Brooksville
12.2009 - 02.2014
- Responsible for acquisition and growth of the store, advertising, marketing and networking, customer service, product quality, lease agreements, follow-up sales calls, and handle all past due accounts over 14 days.
- Managed daily organization and processing of invoices and financial statements.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Direct Product Technicians and their daily schedules and deliveries
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Responsible for daily bank deposits and reconcile daily cash register receipts
- Training,customer collections.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity and customer satisfaction data.
General Manager
Perkins Restaurant and Bakery, Spring Hill
Port Richey
12.2003 - 10.2008
- Managed team performance through training, mentoring, and regular feedback sessions.
- Implemented process improvements to enhance operational efficiency and workflow.
- Oversaw inventory management to maintain optimal stock levels and reduce shortages.
- Coordinated with vendors to negotiate contracts and secure favorable terms for supplies.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Receptionist
Medical Billing, Spring Hill Podiatry
Spring Hill
12.2003 - 12.2005
- 2nd Job
- Greeted patients and visitors warmly upon arrival at the medical office.
- Processed patient information efficiently using electronic health record systems.
- Managed multiple phone lines to schedule appointments and answer inquiries.
- Assisted in verifying insurance information for new and returning patients.
- Handled incoming mail and distributed correspondence to appropriate departments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Receptionist - Office Manager
Little Animal Hospital
Port Richey
12.2002 - 12.2003
- Greeted clients and their pets warmly upon arrival.
- Managed appointment scheduling using practice management software.
- Answered phone calls and addressed client inquiries efficiently.
- Maintained cleanliness and organization of the reception area.
- Processed payments and handled client billing accurately.
- Coordinated communication between pet owners and veterinary staff.
- Managed pet records and ensured confidentiality compliance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Medical Billing
Anesthesiologist Associates
New Port Richey
12.2000 - 12.2002
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Provided training and support to staff members on medical billing processes.
- Adhered to all applicable laws, regulations, policies, and procedures related to medical billing processes.
- Developed an understanding of Medicare and Medicaid rules and regulations as they apply to medical billing procedures.
- Supervised medical billing staff to ensure accurate coding and timely collections.
- Trained other staff members in medical billing processes and procedures.
Asst. General Manager
Denny's Restaurant
Kissimmee
12.1996 - 12.2000
- Developed training programs for new employees and ongoing staff development.
- Coordinated inventory management and supply ordering processes.
- Implemented customer service strategies to enhance guest satisfaction.
- Oversaw financial management, including budgeting and expense tracking.
- Supported marketing initiatives to promote restaurant events and specials.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Owner
Castle Video
12.1992 - 12.1996
- Managed daily operations of a leading video rental and sales business.
- Developed strong relationships with customers to enhance service experience.
- Supervised staff training and development for operational efficiency.
- Coordinated vendor relationships for effective procurement of products.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
Education
Arizona school of -
Real Estate and Business
01.2017
Degree - Professions
01.1999
Business Management
MedsoftYavapai Community College
AZ01.1995
Skills
- Financial and Cash Flow Analyses
- Problem-Solving
- Planning and Implementation
- Staff Training and Development
- Performance Monitoring
- Decision Making
- Budget Development and Management
- Operations Monitoring
- Cost Reduction and Containment
- Policies and Procedures Implementation
- Inventory management
- Profitability improvement
- Deadline oriented
Timeline
Customer Service Representative
Avantive Solutions
02.2024 - 08.2025
General Manager
Village Inn
05.2014 - 02.2023
General Manager
Aarons Sale and Lease
12.2009 - 02.2014
General Manager
Perkins Restaurant and Bakery, Spring Hill
12.2003 - 10.2008
Receptionist
Medical Billing, Spring Hill Podiatry
12.2003 - 12.2005
Receptionist - Office Manager
Little Animal Hospital
12.2002 - 12.2003
Medical Billing
Anesthesiologist Associates
12.2000 - 12.2002
Asst. General Manager
Denny's Restaurant
12.1996 - 12.2000
Owner
Castle Video
12.1992 - 12.1996
Arizona school of -
Real Estate and Business
Degree - Professions
Business Management
MedsoftYavapai Community College