Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Buckley

Fremont,NH

Summary

Accomplished Director of Operations at Senior Helpers - Southern New Hampshire, adept in operations management and customer service excellence. Spearheaded initiatives recouping over $100,000 from VA accounts, ensured compliance, and led staff training, significantly enhancing operational efficiency and client satisfaction. Expert in financial management and needs assessment, fostering a culture of continuous improvement and team development.

Overview

40
40
years of professional experience

Work History

Director of Operations

Senior Helpers - Southern New Hampshire
09.2015 - Current


  • Oversaw day to day operations of mid sized staff.
  • Maintain client and employee files, currently receiving a no infraction audit from the state.
  • Processed billing/invoicing and posting payments
  • Worked with and Recouped over $100,000.00+ from VA past due accounts.
  • Trained incoming office staff in different departments.
  • Conducted orientation for new hires.
  • Conducted client reassessments and caregiver audits.
  • Resolved Customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Ensured compliance with applicable laws, regulations,and industry standards
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provide leadership, insight and mentoring to newly hired employees.

Customer Service Representative

Citizens Bank
09.1984 - 08.2000


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat.
  • Responded to customer requests for products, services, and company information.
  • Demonstrated excellent communications skills.
  • Opened/maintained accounts.
  • Processed equity loans beginning to end.
  • Sold mutual funds/annuities.
  • Established positive rapport with customers, managers, and customer service team.
  • Coordinated between various departments to resolve complex problems.

Front Office Assistant

Portsmouth/Seacoast Mental Health
09.2000 - 08.2001
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Scheduled appointments for 20 therapists.
  • Contacted insurance companies for benefits.

Education

None - Psychology

University of New Hampshire
Durham, NH

Skills

  • Operational Efficiency
  • Operations Management
  • Staff training/development
  • Customer Service
  • Hiring and Onboarding
  • Performance Evaluation and Monitoring
  • Policy Development and Enforcement
  • Performance Evaluations
  • Client Account Management
  • Records Organization and Management
  • Financial Management
  • Needs Assessment

Timeline

Director of Operations

Senior Helpers - Southern New Hampshire
09.2015 - Current

Front Office Assistant

Portsmouth/Seacoast Mental Health
09.2000 - 08.2001

Customer Service Representative

Citizens Bank
09.1984 - 08.2000

None - Psychology

University of New Hampshire

Similar Profiles

CREATE PROFILE
Wendy Buckley