WENDY BUFFONE
Oviedo,FL
Summary
To leverage over 20 years of customer service, administrative, and records management experience in a role that values accuracy, confidentiality, and exceptional client service. Proven ability to handle sensitive information, coordinate across multiple teams, and maintain compliance with state and federal regulations.
Overview
22
22
years of professional experience
Work History
POLICE RECORDS SPECIALIST
City of Oviedo
03.2024 - Current
- Perform specialized administrative work within the centralized records system, ensuring compliance with Florida State Statutes and departmental policies.
- Provide high-quality assistance to the public, local, state, and federal agencies via in-person service, phone, email, fax, and mail, maintaining professionalism and tact in all interactions.
- Research, compile, and fulfill public records requests, redacting confidential and exempt information in accordance with legal requirements.
- Review, identify, maintain, protect, and manage the retention and disposition of large volumes of records in compliance with retention schedules and federal regulations.
- Index, file, and store sensitive police documents, ensuring proper security protocols are followed.
- Improved interdepartmental communication through regular liaison with other agencies regarding shared cases or pertinent information.
- Enhanced records accuracy by meticulously reviewing and updating police reports and documentation.
- Increased the effectiveness of the department''s record-keeping system through regular audits, identifying discrepancies, and correcting errors as needed.
- Ensured timely dissemination of information to outside companies by prioritizing requests.
ADMINISTRATIVE ASSISTANT
Lynch & Lynch Attorneys
09.2019 - 12.2023
- Provided office management support to 20 attorneys and 30 support staff, including reception, scheduling, and correspondence.
- Managed vendor contracts, negotiated annual pricing, handled purchasing and inventory control for all office supplies.
- Assisted in preparation of legal documents, ensuring compliance with firm protocols.
- Maintained confidentiality and compliance with HIPAA regulations during case support and end-of-case file management.
- Processed inbound mail, routed calls, downloaded medical records, and executed firm banking transactions.
- Greeted clients, ensuring a stress-free environment through timely and accurate communication.
RECEPTIONIST
Medfield Veterinary Clinic
06.2015 - 09.2018
- Scheduled appointments, handled billing, and educated clients on services and products.
- Managed the daily appointment calendar, coordinated patient check-ins, and processed payments.
BILLING COORDINATOR
Norwood Hospital (EMS Dept)
02.2006 - 10.2013
- Led patient registration and billing processes, ensuring compliance with HIPAA and state regulations.
- Verified insurance, updated patient accounts, and entered data into Meditech and MATRIS systems.
- Oversaw purchasing of uniforms, supplies, and non-medical equipment.
911 Dispatcher
Mendon Police Department
09.2010 - 12.2012
- Operated E911 and dispatch systems for three towns, prioritizing emergency calls.
- Utilized advanced dispatch software to track resources and allocate personnel effectively.
- Coordinated communication between field units and command staff during emergencies.
- Retrieved data from CJIS for prisoner intake and maintained detailed incident records in the IMC system.
EMT-B
Norwood Hospital (EMS Dept)
02.2008 - 04.2012
- Safely transported patients, monitored conditions en route, and ensured ambulance readiness.
PATIENT REGISTRATION
Norwood Hospital (EMS Dept)
09.2003 - 02.2006
- Registered patients, verified insurance, generated new-patient reports, and supported ER operations.
Education
Associate Degree - Business Management
Massachusetts Bay College
Wellesley Hills, MASkills
- Records management expertise
- Regulatory compliance expertise
- Written & verbal Communication
- Proficient in Microsoft Office Suite
- Sensitive information management
- Multi-tasking, organization & work Prioritization
- Vendor contract negotiation
- Proficient in learning new Software & technologies
- Filing systems
Timeline
POLICE RECORDS SPECIALIST
City of Oviedo
03.2024 - Current
ADMINISTRATIVE ASSISTANT
Lynch & Lynch Attorneys
09.2019 - 12.2023
RECEPTIONIST
Medfield Veterinary Clinic
06.2015 - 09.2018
911 Dispatcher
Mendon Police Department
09.2010 - 12.2012
EMT-B
Norwood Hospital (EMS Dept)
02.2008 - 04.2012
BILLING COORDINATOR
Norwood Hospital (EMS Dept)
02.2006 - 10.2013
PATIENT REGISTRATION
Norwood Hospital (EMS Dept)
09.2003 - 02.2006
Associate Degree - Business Management
Massachusetts Bay College