Summary

Overview

Work History

Education

Skills

Languages

Work Preference

Accomplishments

Work Availability

Software

Affiliations

Interests

Timeline

Wendy Burk

Management

Herriman,UT

Summary

Dynamic professional with a proven track record in customer relationship service, training, and technical communication, notably at Verizon Wireless. Excelled in enhancing customer satisfaction and resolving complex issues, leading to significant cost reductions. Skilled in multitasking and problem-solving, achieving record-breaking sales and the highest employee recognition at Lexington Law Firm and Shilo Inn. I Demonstrate exceptional leadership and professionalism, fostering strong client relationships and driving revenue growth.

Overview

years of professional experience

Work History

Business and Government Specialist

Verizon Wireless

09.2009 - 07.2016

Followed all company policies and procedures to deliver quality work.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Enhanced customer satisfaction with timely and accurate issue resolution.
New hire call support.
Reduce company cost.

Catering Sales Adminitrator

Radisson Hotel Downtown

04.2008 - 08.2009

Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
Collaborated with cross-functional teams to ensure seamless order fulfillment.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.

Paralegal

Lexington Law Firm

10.2005 - 03.2008

Responsible for consulting potential clients.
Submitting all necessary information to begin customers cases.
Contributed to record breaking sales.
Highest sales and employee of the month several times after 2 months of employment.

Sales and Catering Manager

Shilo Inn Downtown

06.2003 - 08.2005

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by more than 1/2 million increase in revenue through business and personal travel, corporate agreements, tours, banquets, meetings, and outside sales call by implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Increased Salt Lake property's Average Daily Rate (ADR) to the highest level in corporation.
Worked with the Salt Lake Convention Center on all conventions.
Multi-tasked Front Desk and Reservations same time.

Education

Associate of Arts - Travel And Tourism

Mountain West College

Salt Lake City, UT

Bachelor of Science - Business Management

University of Phoenix

Tempe, AZ

05-2020

Skills

Management collaboration
Technical communication
Business reporting
Team performance improvement
Multitasking Abilities
Problem-solving abilities

Conflict Resolution
Team Leadership
Professionalism
Customer Relationship Management
Time management abilities
Experience in leadership

Languages

English

Full Professional

Work Preference

Work Type

Part TimeFull Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company Retreats

Accomplishments

Customer Service Representative
Law and Hospitality Sales
Assisted Supervisor with daily duties

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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