Wendy Bussey
Eastaboga,AL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service both in the office and outside of the office.
Seeking full- time position ability to relocate and start upon offer.
Overview
15
15
years of professional experience
Work History
Home Health Account Executive
LHC Health Care
07.2023 - 12.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Local Area Manager
Encompass/Enhabit Home Health
06.2020 - 09.2022
- Managed the successful execution of local projects, ensuring timely completion within budget constraints.
- Increased overall customer satisfaction through proactive problem-solving and regular feedback sessions.
- Managed budgets effectively, achieving cost reductions without compromising on quality or performance outcomes.
- Developed innovative solutions to address complex operational challenges while maintaining high standards of customer service excellence.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
Durable Medical Equipment Sales Representative
Lincare
01.2014 - 03.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Engaged in friendly conversation with customer to better uncover individual needs.
Senior Program Administrator
City Of Jacksonville
01.2010 - 08.2013
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
- Assisted in grant application writing process to secure funding necessary for program operations and enhancements.
- Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
- Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner.
- Organized training sessions for staff members involved in the administration of programs to develop their skills further and enhance overall team performance.
- Provided comprehensive support by managing schedules, preparing reports, processing invoices, and handling correspondence for program administrators.
Education
Associate of Arts - Criminal Justice
Meridian Community College
Meridian, MS05.1992
High School Diploma -
Nanih Waiya High School
Louisville, Ms.05.1988
Skills
- Relationship building and management
- Customer Service
- Business development and planning
- Customer Relationship Management
- Database Management
- Budget Development
- Time Management
- Organizational Skills
- Multitasking
- Excellent Communication
- Cash Handling
- Effective Communication
Timeline
Home Health Account Executive
LHC Health Care
07.2023 - 12.2024
Local Area Manager
Encompass/Enhabit Home Health
06.2020 - 09.2022
Durable Medical Equipment Sales Representative
Lincare
01.2014 - 03.2020
Senior Program Administrator
City Of Jacksonville
01.2010 - 08.2013
Associate of Arts - Criminal Justice
Meridian Community College
High School Diploma -
Nanih Waiya High School
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