Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wendy Bustamante

Chico,CA

Summary

Dynamic, hardworking and passionate professional with an array of skills and proven track record in office management and client relationship building. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Office Management/Client Acquisition Agent

Perfected Claims LLC
05.2019 - 10.2023
  • Conducted regular follow-ups with potential clients to maintain engagement and ensure timely conversions.
  • Established contract parameters and finalized paperwork to cement relationships.
  • Maintained relationships with existing clients, managing existing cases with close attention and effort.
  • Cultivated a reputation of integrity and trust to aid with client retention.
  • Served as interim office manager, leading a team of twelve others.

Inclusion Coordinator

Cross-Cultural Leadership Center at Chico State
06.2018 - 05.2019
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment and ensuring event success.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Office Administration Assistant

Schwartz & Schwartz APC
08.2016 - 08.2017
  • Reduced errors in billing records by thoroughly proofreading and editing all ledgers before distribution.
  • Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
  • Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
  • Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.

Sales Associate

Nordstrom
11.2015 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant Manager

Dominos Pizza Inc.
02.2011 - 10.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Effectively dealt with customer grievances when they arose, producing positive outcomes in customer satisfaction.

Education

Bachelor of Arts - Sociology & Criminal Justice

California State University, Chico
Chico, CA
05.2020

Skills

  • Recruitment strategy development
  • Appointment management
  • Networking skills
  • CRM software knowledge
  • Cold-calling
  • New Hire Coaching
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Team Leadership
  • Adaptability and Flexibility

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Management/Client Acquisition Agent

Perfected Claims LLC
05.2019 - 10.2023

Inclusion Coordinator

Cross-Cultural Leadership Center at Chico State
06.2018 - 05.2019

Office Administration Assistant

Schwartz & Schwartz APC
08.2016 - 08.2017

Sales Associate

Nordstrom
11.2015 - 08.2016

Assistant Manager

Dominos Pizza Inc.
02.2011 - 10.2015

Bachelor of Arts - Sociology & Criminal Justice

California State University, Chico

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Wendy Bustamante