Wendy Bustamante
Chico,CA
Summary
Dynamic, hardworking and passionate professional with an array of skills and proven track record in office management and client relationship building. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Office Management/Client Acquisition Agent
Perfected Claims LLC
05.2019 - 10.2023
- Conducted regular follow-ups with potential clients to maintain engagement and ensure timely conversions.
- Established contract parameters and finalized paperwork to cement relationships.
- Maintained relationships with existing clients, managing existing cases with close attention and effort.
- Cultivated a reputation of integrity and trust to aid with client retention.
- Served as interim office manager, leading a team of twelve others.
Inclusion Coordinator
Cross-Cultural Leadership Center at Chico State
06.2018 - 05.2019
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment and ensuring event success.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Office Administration Assistant
Schwartz & Schwartz APC
08.2016 - 08.2017
- Reduced errors in billing records by thoroughly proofreading and editing all ledgers before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
Sales Associate
Nordstrom
11.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
Dominos Pizza Inc.
02.2011 - 10.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Effectively dealt with customer grievances when they arose, producing positive outcomes in customer satisfaction.
Education
Bachelor of Arts - Sociology & Criminal Justice
California State University, Chico
Chico, CA05.2020
Skills
- Recruitment strategy development
- Appointment management
- Networking skills
- CRM software knowledge
- Cold-calling
- New Hire Coaching
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team Leadership
- Adaptability and Flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Management/Client Acquisition Agent
Perfected Claims LLC
05.2019 - 10.2023
Inclusion Coordinator
Cross-Cultural Leadership Center at Chico State
06.2018 - 05.2019
Office Administration Assistant
Schwartz & Schwartz APC
08.2016 - 08.2017
Sales Associate
Nordstrom
11.2015 - 08.2016
Assistant Manager
Dominos Pizza Inc.
02.2011 - 10.2015
Bachelor of Arts - Sociology & Criminal Justice
California State University, Chico
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