Wendy Cable
Summary
Qualified and reliable quality assurance professional with proven experience ensuring quality standard expectations are achieved. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Server
Libby’s of Lexington
Lexington
09.2023 - Current
- Service guests' food and beverage requests in a timely, professional and friendly manner
- Answer guests’ questions, use knowledge of menu to advise guests’ and upsell menu items when possible
- Work as a team to ensure all tables and dining areas are clean at all times; ensure all side work is completed in a timely manner
- Answer phone calls and manage to go orders
- Handle cash and credit card transactions
- Ensure all orders are correctly input into computer
- Maintain an open line of communication with all staff and management
Supplier Management Specialist
Nephron Pharmaceuticals Corporation
West Columbia
12.2022 - 09.2023
- Actively participated in the review and approval of GMP documents
- Tracked open records in the QMS to include deviations, OOS investigations, CAPA’s and change controls regarding suppliers
- Managed SCAR program
- Maintained Approved Supplier List (ASL)
- Managed supplier related change notifications
- Compiled data associated with supplier related changes
- Project management regarding supplier quality
Quality Assurance Incoming Inspector
Nephron Pharmaceuticals Corporation
West Columbia
10.2021 - 12.2022
- Assisted QA Incoming Manager to support quality incoming operations by enforcing company policies and current procedures
- Ensured corresponding documentation for raw materials and production components were processed efficiently
- Actively participated in FDA inspections, CMO audits, internal audits, NCRs, CAPAs and QIPs
- Participated in developing various documents including SOPs, process related forms and equipment/process changes
- Acted as the Subject Matter Expert (SME) within the document management system, TrackWise and TrackWise Digital
Quality Assurance Technician, Tier 3
Nephron Pharmaceuticals Corporation
West Columbia
11.2019 - 10.2021
- Monitored aseptic techniques and outsourcing filing operations of personal in a cleanroom setting
- Performed line clearances and changeover activities within the cleanroom environment
- Verified syringe and IV bag filling rejected products
- Performed quality attribute inspections as required and logged samples into LIMS (laboratory management system)
- Maintained quality assurance documentation
- Acted as the Subject Matter Expert by appropriately reviewing and signing batch records
- Monitored all filing areas and personnel for adherence to all cGMP, SOP’s and safety regulations
- Promoted teamwork and continuous improvement measures
- Communicated quality-related observations, concerns, discrepancies and violations of company policies and/or procedures with management
General Manager/Competitive Team Director
Empire Gymnastics Training Center
Lexington
06.2014 - 02.2019
- Managed a staff of 30+ employees across 3 departments
- Prepared weekly/monthly work schedules and assigned duties
- Participated in the interviewing, hiring and training of all new employees
- Maintained and ordered all required supplies
- Maintained and updated employee handbook to ensure the most up to date information and job requirements were provided
- Ensured all staff was properly trained and had required certifications
- Managed automatic monthly draft payments
- Prepared weekly deposits
- Registered all team gymnasts and coaches for competitions and ensured compliance with required governing body memberships
- Managed travel accommodations for staff
- Monitored monthly revenue by analyzing revenue report data
Insurance Specialist/Opthalmic Technician
Morganton Eye Physicians
Shelby
05.1996 - 02.1997
- Managed insurance verification for patient appointments and procedures.
- Coordinated patient insurance claims processing and follow-up.
- Educated patients on insurance benefits and coverage options.
- Collaborated with medical staff to ensure accurate billing information.
- Reviewed insurance policies for compliance with company standards.
- Resolved patient inquiries regarding coverage and claims status.
- Assisted ophthalmologists in performing comprehensive eye examinations and diagnostic tests.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Collaborated with medical staff to schedule appointments and manage patient flow efficiently.
- Conducted preliminary assessments including visual acuity tests and intraocular pressure measurements.
- Administered eye drops to patients as directed by physician.
- Prepared patients and administered basic eye exam tests.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Scheduled appointments for patients based on their availability.
- Performed administrative tasks such as filing documents, answering phones.
Appointment Scheduler/Front Desk Coordinator
Mecklenburg Eye Associates
Charlotte
12.1994 - 05.1996
- Assisted patients in navigating insurance information and requirements.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Verified insurance information prior to appointment booking.
- Assisted physicians and nursing staff by providing administrative support services.
- Scheduled and confirmed appointments.
Skills
- ISO 9001, 45001, 14001
- CGMP
- Conflict Resolution
- Attention to Detail
- Communication
- Process Improvement
- Supplier Compliance
- Customer Satisfaction
- Critical Thinking
- Collaboration
- Corrective and Preventative Actions
- Team Building
- Cross-Functional Team Leadership
- Time management
- Documentation
- SCARS
- Supplier Quality
- Risk Management
- Maintenance Management
- Social Media Outreach
- Office Administration
- POS system operation
- Payment processing
Timeline
Server
Libby’s of Lexington
09.2023 - Current
Supplier Management Specialist
Nephron Pharmaceuticals Corporation
12.2022 - 09.2023
Quality Assurance Incoming Inspector
Nephron Pharmaceuticals Corporation
10.2021 - 12.2022
Quality Assurance Technician, Tier 3
Nephron Pharmaceuticals Corporation
11.2019 - 10.2021
General Manager/Competitive Team Director
Empire Gymnastics Training Center
06.2014 - 02.2019
Insurance Specialist/Opthalmic Technician
Morganton Eye Physicians
05.1996 - 02.1997
Appointment Scheduler/Front Desk Coordinator
Mecklenburg Eye Associates
12.1994 - 05.1996
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