Wendy Cabrera

As a Technology Assistant, our role encompasses the essential functions of customer service within the laboratory environment. We are tasked with receiving specimens and ensuring their timely delivery to the appropriate departments. Additionally, we accurately input requisitions from nursing homes, physician's offices, and other sources, while also ensuring proper labeling of specimens.

Our responsibilities extend to inputting orders as necessary and batching specimens for transportation, whether to or from Ridgewood. We are equipped to retrieve laboratory results and promptly fax them to the specified locations. Furthermore, it is imperative that we verify the accuracy of specimen labels upon receipt; any discrepancies necessitate immediate communication with the pertinent floors to resolve the issue effectively.

As a Logistics Specialist, my primary responsibility involves tracking shipments from the port. I coordinate with our transportation partners to arrange pickups and communicate effectively regarding delivery locations. Shipments can be directed either to our warehouse or dispatched for direct delivery to the final destination. For containers arriving at our freezer, I ensure seamless coordination of warehouse activities. In addition, I oversee external deliveries to regions including Chicago, Ohio, Wisconsin, and Florida, among others. Customer service is a key focus of my role, as I engage in one-on-one meetings with our clients to reassure them that their products are being managed with the utmost care. Should any issues arise, I am committed to devising optimal solutions for our customers to mitigate any potential additional charges. Furthermore, I prioritize the well-being of my team by regularly checking in and offering assistance to ensure they are not overwhelmed with their workload.

As the Office Manager at Natural Chinese Medicine, I am dedicated to ensuring that our patients receive the highest standard of customer care. In the event of any complaints, I am committed to resolving them promptly and effectively. I oversee the organization of office operations and procedures, manage correspondence, design efficient filing systems, and ensure that both medical supplies and patient necessities are adequately stocked and reviewed.