Wendy Caraco
HARVARD Maintance
Billerica,United States
1
Certification
10
years of professional experience
Secret Clearance: Active DoD
Granted: May 4, 2026
Dedicated Logistics, Safety, Training, and Account Manager passionate about cultivating proactive safety cultures and managing client relationships. Skilled in comprehensive risk assessments, implementing robust safety protocols (OSHA, DOT), and designing impactful training programs that boost employee engagement and performance. Drives efficiency in warehousing, fleet management, and inventory, consistently exceeding operational and safety goals while ensuring code compliance and managing project financials.
Work History
Logistics, Safety and Training - Operation Account Manager
1 Year 1 Month- Supervised janitorial staff, ensuring adherence to safety and quality standards.
- Implemented efficient cleaning procedures that enhanced overall facility cleanliness.
- Developed training programs for new hires, promoting best practices in sanitation.
- Managed inventory of cleaning supplies, optimizing cost-effective purchasing strategies.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Coordinated maintenance schedules for equipment, minimizing downtime and repair costs.
- Maintained compliance with OSHA regulations through proper training, documentation, and adherence to safety protocols.
- Led staff meetings to discuss progress updates, share best practices, address concerns, and maintain open lines of communication within the team.
- Managed janitorial staff scheduling, ensuring adequate coverage for all shifts and tasks.
- Streamlined budgeting process by closely monitoring expenses and identifying areas of potential savings.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Administrative Assistant
3 Years- Personnel & Scheduling: Managed shifts for cleaning crews, maintained time and attendance records, and coordinated leave requests or emergency staffing.
- Inventory Management: Monitored cleaning supply levels, researched vendors, and processed orders for chemicals, equipment, and safety gear.
- Documentation & Compliance: Ensured all Material Safety Data Sheets (MSDS) are current and that staff adhered to OSHA safety standards.
- Office Support: Handled daily correspondence, managed billing/invoicing, and maintained electronic and physical filing systems using Microsoft Excel and PowerPoint.
- Onboarding: Assisted with new hire paperwork, background checks, and badging for janitorial staff.
- Quality Assurance: Documented inspection reports and tracked work orders to ensure cleaning standards met client expectations.
- Staff Supervision: Managed daily assignments, coordinated schedules (including breaks), and ensured cleaning crews of 1–10+ employees met quality standards.
- Quality Assurance: Conducted regular site inspections to verify contract compliance and ensure buildings were clean, sanitized, and securely locked.
- Training & Coaching: Onboarded new hires and provided ongoing training on chemical safety, specialized equipment (like buffers and scrubbers), and green cleaning standards.
- Inventory Management: Monitored supply levels, ordered materials cost-effectively, and ensured all equipment was in proper working condition.
- Compliance & Safety: Enforced OSHA, EPA, and health regulations, ensuring the proper use of Personal Protective Equipment (PPE) and maintaining a zero-incident work environment.
- Administrative Support: Assisted with payroll verification, documentation for business services, and reporting maintenance needs or labor variances to the General Manager.
- Hands-on Support: Stepped in for absent staff or performed specialized tasks such as floor stripping, waxing, or carpet cleaning when necessary.
Assistant Operation Manager
5 Years 5 Months- Staff Supervision: Managed daily assignments, coordinated schedules (including breaks), and ensured cleaning crews of 1–10+ employees met quality standards.
- Quality Assurance: Conducted regular site inspections to verify contract compliance and ensure buildings were clean, sanitized, and securely locked.
- Training & Coaching: Onboarded new hires and provided ongoing training on chemical safety, specialized equipment (like buffers and scrubbers), and green cleaning standards.
- Inventory Management: Monitored supply levels, ordered materials cost-effectively, and ensured all equipment was in proper working condition.
- Compliance & Safety: Enforced OSHA, EPA, and health regulations, ensuring the proper use of Personal Protective Equipment (PPE) and maintaining a zero-incident work environment.
- Administrative Support: Assisted with payroll verification, documentation for business services, and reporting maintenance needs or labor variances to the General Manager.
- Hands-on Support: Stepped in for absent staff or performed specialized tasks such as floor stripping, waxing, or carpet cleaning when necessary.
Bilingual Market Research Associate
5 Years 5 Months- Data Collection: Conducted interviews, focus groups, and surveys in both target languages to gather primary research.
- Trend Analysis: Monitored local and international market trends, competitor activity, and pricing strategies.
- Reporting: Translated complex data into clear, actionable reports and presentations for stakeholders, utilizing PowerPoint.
- Translation/Localization: Adapted research methodologies and survey tools to ensure cultural relevance and linguistic accuracy.
- Technical Skills: Proficiency in statistical software (e.g., SPSS, SAS, R), Excel, and data visualization tools like Tableau.
- Bilingual Proficiency: Full fluency in English and Spanish for both professional writing and verbal communication.
- Analytical Thinking: Ability to perform quantitative and qualitative analysis to identify market opportunities.
- Project Management: Skill in managing multiple research projects simultaneously while meeting tight deadlines.
Healthcare Consultant
1 Year 8 Months- Maintained strict HIPAA compliance while verifying insurance benefits and eligibility.
- Managed high-volume inbound/outbound calls, resolving complex customer inquiries and training new employees on productivity processes, increasing productivity by 10%.
- Analyzed healthcare systems and processes to identify areas of improvement.
- Advised healthcare providers on ways to improve efficiency and quality of patient care.
- Developed strategies and action plans to solve identified healthcare issues.
- Provided expert guidance on healthcare regulations, standards, and best practices.
- Assessed the effectiveness of healthcare management systems and recommended changes as necessary.
- Conducted research to stay up-to-date with healthcare trends, technologies, and innovations.
- Prepared and presented detailed reports and presentations for healthcare managers and executives.
- Assisted with the implementation of new systems and processes and provided training to healthcare staff.
- Worked closely with healthcare managers to ensure proposed solutions were implemented effectively and delivered expected benefits.
Education
Associate of Arts - Photography
High School Diploma
Skills
Safety & Compliance: OSHA Standards
Code Compliance
New hire on-boarding
Cleaning expertise
Staff management
Positive attitude
Teamwork
Attention to detail
Time management
Scheduling and coordinating
Office administration
Computer skills
Data entry
Microsoft Excel
Microsoft outlook
File organization
Customer service
Certification
- Customer Service Representative Certificate
- Association for Project Management (APM)
- PMP
LANGUAGES
English: Full Professional
Spanish: Native/ Bilingual
Timeline
Logistics, Safety and Training - Operation Account Manager
HARVARD Maintance
12.2024 - 01.2026Read More
Administrative Assistant
ABM Industries
12.2021 - 12.2024Read More
Assistant Operation Manager
ABM Industries
07.2016 - 12.2021Read More
Bilingual Market Research Associate
Verbatim Advisory Group
07.2016 - 12.2021Read More
Healthcare Consultant
Silverlink Communication
11.2015 - 07.2017Read More
Centro Cultural Sampedrano Institute
High School Diploma
Read More
Cornell University
Associate of Arts from Photography
Read More