Lucero Avila
Chicago,IL
Summary
Dedicated and interested in pursuing a retail sales position or entry level position that allows me to use my interpersonal and customer service skills to benefit the customer service goals of your company. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager
Dunkin' Donuts
01.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Office Clerk
Gold Standard Baking Inc.
01.2018 - 01.2021
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Enhanced communication within the office by organizing regular meetings, distributing agendas, and capturing meeting minutes.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Assisted with onboarding new employees by providing them with necessary materials, resources, and training schedules.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Strengthened relationships between departments by mediating conflicts or misunderstandings when they arose among co-workers or supervisors.
- Demonstrated a commitment to continuous improvement by proactively identifying areas where processes could be optimized and presenting solutions to supervisors or team members for consideration.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma - Advance Math and Business
Farragut Career Academy
Chicago12.2011
Skills
- Bi-Lingual (Speaks Spanish & English)
- Organization & Clerical
- Customer Service & Sales Experience
- Cashier & Register Experience
- Receptionist
- Team Leadership
- Staff Management
- Time Management
- Employee Development
- Goal Setting
- Workforce Management
Communication Skills
- Show up on time every day (punctual, reliable, dedicated)
- Work well under pressure (resilient)
- Attention to detail (detail-oriented)
- Effective listening
- Follows directions
- Experienced with dealing with the public
- Able to work in a fast team environment
- Speed
- Accuracy
- Multi-tasking
- Friendly
- Knowledgeable
References
Given upon request.
Languages
Spanish
Native or Bilingual
Timeline
Manager
Dunkin' Donuts
01.2022 - Current
Office Clerk
Gold Standard Baking Inc.
01.2018 - 01.2021
High School Diploma - Advance Math and Business
Farragut Career Academy