Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Wendy Carfi

Newark,NJ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Office Manager/ Vision Technician

OptumHealth
10.2017 - Current
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality
  • Set aggressive targets for employees to drive company success and strengthen
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed office operations while scheduling appointments for department managers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Updated reports, managed accounts, and generated reports for company database.
  • Handled sensitive information with discretion, maintaining confidentiality of company
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reported to senior management on organizational performance and progress toward goals.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortening
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
  • Maintained compliance with regulatory standards and safety requirements.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Paid attention to detail while completing assignments.

Office Manager

Morillo Eye Care
09.2012 - 10.2017
  • Established performance goals for employees and provided feedback on methods for reaching
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales
  • Coordinated special projects.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock
  • Reported to senior management on organizational performance and progress toward goals.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls correspondence.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Controlled finances to lower costs and keep business operating within budget.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Sales Associate

Eye Contact Vision Center
02.2007 - 09.2012
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate Vision Technician - Opticianry

Essex County College
Newark, NJ
06.2018

Skills

  • Scheduling and calendar management
  • Project Planning
  • Customer Relationship Management
  • Negotiation and Conflict Resolution
  • Hiring and Training
  • Schedule Management
  • Performance Evaluations
  • Budget Management
  • Facility Management
  • Shift Scheduling
  • Customer Service
  • Employee Development
  • Team Leadership
  • Relationship Building
  • Staff Development
  • Financial Reporting
  • Goal Setting
  • Performance Tracking and Evaluation
  • Documentation And Reporting
  • Project Management
  • Budget Administration
  • Contract Negotiations
  • Payroll and budgeting
  • Financial Management
  • Workflow Optimization
  • Administration and Reporting
  • Office Management
  • Problem Resolution
  • Organizational Skills
  • Staff Training
  • Work Planning and Prioritization
  • Excellent multi-tasking ability
  • Meeting planning
  • Billing
  • Expense Reporting

Certification

Líder and empower development Certificate

First Response Certificate

Third-party vendors billing Certificate

  • CPM - Certified Professional Manager

Languages

English
Full Professional
Spanish
Full Professional
Portuguese
Full Professional

Timeline

Office Manager/ Vision Technician

OptumHealth
10.2017 - Current

Office Manager

Morillo Eye Care
09.2012 - 10.2017

Sales Associate

Eye Contact Vision Center
02.2007 - 09.2012

Associate Vision Technician - Opticianry

Essex County College

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Wendy Carfi