Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Carrol

Summary

Proven Patient Health Navigator at United Healthcare Group, adept in empathy development and medical terminology, significantly improved patient satisfaction. Leveraged cultural competency and problem-solving skills to enhance healthcare coordination, achieving better outcomes. Excelled in teamwork, ensuring seamless support for patients across various settings. Professional Patient Navigator with 4 years of experience working diverse members.

Committed to long-term patient support and comprehensive education. Successful at patient advocacy and breaking through barriers with clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Health Navigator

United Healthcare Group
09.2020 - Current
  • Maintained up-to-date knowledge of healthcare policy changes and industry best practices, ensuring adherence to current guidelines.
  • Improved patient outcomes by coordinating comprehensive healthcare services with medical professionals and support staff.
  • Served as a liaison between medical professionals, insurance companies, and social service agencies to coordinate necessary support for patients facing financial or logistical challenges.
  • Evaluated program effectiveness using data-driven methods, refining processes for better alignment with organizational goals and objectives.
  • Increased patient satisfaction by proactively addressing concerns and resolving issues in a timely manner.
  • Educated patients on insurance and healthcare plans.
  • Resolved customer complaints using established follow-up procedures.

Child Caregiver

Self Employed Services
07.2018 - 09.2020
  • Introduced children to educational games and activities to boost learning.
  • Provided emotional support and guidance to children during difficult times.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Monitored children's activities to verify safety and wellbeing.
  • Responded to inquiries from parents and guardians.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.

Caregiver, Special Needs

Vodec
01.2018 - 06.2018
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Ensured timely administration of medications and treatments as prescribed by medical professionals.
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.

Education

Bachelor of Science - Microbiology

University of Ilorin
Kwara State , Nigeria
06.1990

Skills

  • Empathy Development
  • Cultural Competency
  • Community Resources
  • Grief support
  • Medical Terminology
  • Insurance expert
  • Teamwork and Collaboration
  • Problem-Solving

Certification

Dementia Training

Safeguarding Adults

Basic First Aid

Timeline

Patient Health Navigator

United Healthcare Group
09.2020 - Current

Child Caregiver

Self Employed Services
07.2018 - 09.2020

Caregiver, Special Needs

Vodec
01.2018 - 06.2018

Bachelor of Science - Microbiology

University of Ilorin

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Wendy Carrol