Wendy Carter
Newport News,Virginia
Summary
Experienced with office management and executive assistance. Utilizes strong organizational and multitasking skills to manage schedules, correspondence, and administrative tasks. Track record of effective communication and problem-solving in busy office settings. Highly motivated individual with extensive experience providing direct patient care in long-term care settings. Demonstrated ability to work collaboratively with nursing staff, other healthcare professionals, and patients to promote quality patient care. Possesses strong clinical knowledge, excellent communication skills, and an unwavering commitment to compassionate patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinic Assistant
Newport News Public School Dst
Newport News, VA
12.2024 - Current
- Supported daily operations by managing patient records and scheduling appointments efficiently.
- Assisted healthcare professionals in preparing examination rooms and maintaining cleanliness standards.
- Facilitated communication between patients and staff to ensure timely service delivery.
- Implemented streamlined processes for patient check-in, enhancing overall clinic efficiency.
- Coordinated inventory management, ensuring availability of medical supplies and equipment.
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
Certified Nursing Assistant
Riverside Health Services
Gloucester, VA
05.2023 - Current
- Assisted with daily living activities to enhance patient comfort and independence.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with nursing staff to develop personalized care plans for residents.
- Trained new nursing assistants in best practices for patient care and safety protocols.
- Implemented infection control measures to maintain a safe healthcare environment.
- Provided emotional support to patients, fostering a compassionate and caring atmosphere.
- Led initiatives to improve patient mobility through tailored exercise programs and encouragement.
HOSPITALITY ASSISTANT
Riverside Lifelong Health & Rehabilitation
Matthews, VIRGINIA
03.2023 - Current
- Provided support to nursing staff by maintaining cleanliness and organization in common areas.
- Developed training materials for new hospitality team members, improving onboarding efficiency.
- Assisted with meal service, ensuring dietary restrictions were met for all residents.
- Maintained exacting standards of quality and performance.
CUSTOMER SERVICE REPRESENTATIVE
Faneuil
Hampton, VIRGINIA
09.2022 - 02.2023
- Managed incoming calls and emails, maintaining organized communication logs for tracking purposes.
- Assisted customers with product selection and service options, enhancing overall experience.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Led initiatives to enhance service quality, resulting in improved customer feedback ratings.
- Analyzed customer interactions to identify trends, proposing adjustments for better service delivery.
MAIL CARRIER
United States Postal Services
Hampton, VIRGINIA
11.2019 - 09.2022
- Delivered mail and packages efficiently, ensuring timely service within designated routes.
- Executed accurate sorting of mail utilizing advanced sorting equipment and manual techniques.
- Maintained comprehensive knowledge of postal regulations and delivery procedures to uphold service standards.
- Trained new employees on route navigation, safety protocols, and customer service best practices.
- Implemented process improvements that enhanced delivery accuracy and minimized operational errors.
ACCOUNT MANAGER
Portfolio Recovery Associates
Hampton, VIRGINIA
06.2017 - 11.2019
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans to drive growth and maximize revenue opportunities.
- Managed complex client portfolios, ensuring timely resolution of issues and inquiries.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed account performance data to identify trends and inform decision-making strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
WAITRESS
CFRA
Williamsburg, VIRGINIA
10.2010 - 06.2017
- Delivered exceptional customer service in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Managed cash register operations and processed payments accurately.
- Trained new team members on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining area and service stations.
- Implemented efficient workflow practices to enhance guest satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
CERTIFIED NURSING ASSISTANT - CNA
Riverside College of Health Careers
Newport News, VIRGINIA04-2023
CERTIFICATION IN PHLEBOTOMIST - Phlebotomy
New Horizons/Thomas Nelson Adult Programs
Hampton, VA04-2021
High School Diploma -
Hackensack High School
Hackensack, NJSkills
- Microsoft Office
- Taking Vital Signs
- Personal Care Needs
- Activities of Daily Living Support
- Adaptability and Dependability
- Resident Support
- Safety Protocols
- Vital signs monitoring
- Fast learner
- Multitasking and time management
- Clear communication
- Document and file management
- Customer relations and communications
- Data entry
- High volume phone inquiries
Certification
- Certified Phlebotomy Tech
- References available upon request
Timeline
Clinic Assistant
Newport News Public School Dst
12.2024 - Current
Certified Nursing Assistant
Riverside Health Services
05.2023 - Current
HOSPITALITY ASSISTANT
Riverside Lifelong Health & Rehabilitation
03.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Faneuil
09.2022 - 02.2023
MAIL CARRIER
United States Postal Services
11.2019 - 09.2022
ACCOUNT MANAGER
Portfolio Recovery Associates
06.2017 - 11.2019
WAITRESS
CFRA
10.2010 - 06.2017
CERTIFIED NURSING ASSISTANT - CNA
Riverside College of Health Careers
CERTIFICATION IN PHLEBOTOMIST - Phlebotomy
New Horizons/Thomas Nelson Adult Programs
High School Diploma -
Hackensack High School