Wendy Cash
Client Relationship Manager
Smyrna,TN
Summary
Operations Manager with extensive experience in client satisfaction and team leadership. Skilled in Salesforce, conflict resolution, and improving operational efficiency. Proven track record in achieving sales targets through communication and problem-solving. Dedicated to fostering business growth through effective customer relationship management.
Overview
27
27
years of professional experience
Work History
Client Relationship Manager
Cardinal Health
La Vergne, TN
03.2022 - Current
- Maintained responsibility as key connection point for specific client accounts.
- Communicated consistently with client and internal staff on progress of action items.
- Monitored performance metrics specified in customer contracts, reporting monthly results to clients.
- Optimized service delivery based on evolving needs.
- Contributed to the enhancement, validation, and timely completion of diverse project deliverables.
- Served as point of contact for all contracts, fee increases, and amendments.
- Proposed process improvements that led to cost savings internally as well as for external clients.
- Delivered comprehensive project information to higher-level executives.
- Facilitated internal and external presentations with well-organized content.
- Executed rapid issue resolution and escalation when required.
- Established robust familiarity with individual client enterprises, internal processes, and targeted outcomes.
- Carriers out comprehensive evaluations of business metrics on a quarterly basis.
Customer Service Supervisor
Cardinal Health
La Vergne, TN
06.2017 - Current
- Oversaw 12 employees, coordinating their schedules and managing concerns.
- Ensured compliance with company policies, rules, and regulations.
- Leads one-on-one coaching sessions to enhance CSSs' performance and address KPIs.
- Records and monitors various phone statistics.
- Responded to inquiries regarding benefit packages.
- Processes end-of-day reports to guarantee accurate shipping.
- Resolved client and customer concerns with efficiency.
- Managed conflict resolution processes to support customer service excellence.
- Facilitates prompt deliveries through coordination with the warehouse.
- Oversee routine activities of support staff, providing motivation to enhance performance.
- Takes part in regular client communication through scheduled calls and business reviews.
- Coordinates with recruiting team to identify organizational needs and job requirements for prospective candidates.
- Maintained seamless communication between departments to meet clients' and customers' requirements.
- Guided employees towards optimal paths to achieve targets.
- Maintain highest standards of client satisfaction without compromise.
- Managed data integrity and account oversight to enhance operational efficiency in customer functions.
Operations Manager
K&S Associates
Nashville, TN
04.2010 - 06.2017
- Addressed client concerns, served as a bridge between customers and laboratory teams, improved operational procedures.
- Facilitates resolution of employee conflicts for improved relations.
- Consulted on Temporary Leave of Absence requests management.
- Supervised the approval of staff time-off applications.
- Leads interview sessions, implements training programs, and organizes schedules.
- Generated, managed, and shared detailed documents on client reviews and evaluations.
- Analyzed company processes to enhance customer satisfaction.
- Organized order schedules, handled expedite requests, and delivered customer quotes.
- Sets up new clients, resolves billing issues, and releases orders for shipment.
- Coordinates maintenance for office devices, telecommunications systems, and program applications.
- Supports Executive staff in various tasks.
- Refines company operations through improved processes and policies.
- Managed complex credit issues globally.
- Conducted comparison analysis to recommend optimal benefits packages.
- Developed and updated job postings across internal and external platforms.
Customer Service Supervisor
Universal Lighting Technologies
Nashville, TN
01.1998 - 12.2009
- Guides and supports a group of 45 customer service advocates.
- Clarified benefits, insurance procedures and claims submission.
- Handled approval and management of vacation and sick leave.
- Recruits and hires qualified advocates.
- Maintains consistent support for service reports while addressing customer complaints along with upholding policies and procedures.
- Works closely with sales force and manufacturing units for timely fulfillment.
- Oversees reduction in inventory, forecast accuracy, and production timelines.
- Delivered coaching sessions targeting improvement in employee performance.
Education
Bachelor of Science - Business Administration
Aquinas College
Nashville, TN01.2005
Successfully Managing People -
American Management Association
Atlanta, GASkills
- Strategic Planning
- Conflict Resolution
- Salesforce Proficiency
- Goal-Oriented
- Collaborative Problem Solving
- Client facing
- Project management
- Inventory control
- Advanced Microsoft Office Skills
- Customer relations
- Data Analysis
- Strategic Planning
- Salesforce Administration Skills
- Meticulous Attention to Detail
- Talent Acquisition
- Employee Development
- Client satisfaction-driven
- Service solution development
- Client retention strategies
- Client Relationship Management
- Business analysis
- Opportunities identification
- Audience-Focused Presentation Development
- Effective Problem Resolution
- Business development planning
- Relationship cultivation and retention
- Client profile building
- Sales Enhancement Techniques
- Conflict resolution skills
- Customer engagement
- Business growth strategies
- Operational strategies
- Business development
- Team Leadership
Timeline
Client Relationship Manager
Cardinal Health
03.2022 - Current
Customer Service Supervisor
Cardinal Health
06.2017 - Current
Operations Manager
K&S Associates
04.2010 - 06.2017
Customer Service Supervisor
Universal Lighting Technologies
01.1998 - 12.2009
Bachelor of Science - Business Administration
Aquinas College
Successfully Managing People -
American Management Association
Similar Profiles
Jacob BarrJacob Barr
Warehouse Associate at Cardinal HealthWarehouse Associate at Cardinal Health
Ershad GhairatErshad Ghairat
Warehouse Forklift Operator at Cardinal HealthWarehouse Forklift Operator at Cardinal Health
Shikhar KadariyaShikhar Kadariya
Production Associate at Cardinal HealthProduction Associate at Cardinal Health