Wendy Castelan

• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Organized and detail-oriented with strong work ethic.
• Resolved problems, improved operations and provided exceptional service.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.

• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
• Evaluated customer purchase requirements and recommended best-fit company offerings.
• Presented Toyota vehicles using interactive materials such as videos, charts and slideshows.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Built customer loyalty and retention by delivering excellent shopping experiences.

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• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Raised property accuracy and accountability by creating new automated tracking method.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Trained and guided team members to maintain high productivity and performance metrics.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with strong work ethic.

• Unload shipment from trailers as pallets are being built
• Stack totes/boxes to fulfill customer orders
• Send pallets to various floors in amazon warehouse.

• Troubleshoot and resolve problems that an associate encounters with merchandise such as printing ASIN labels, damage out products and adding expiration date to food and health products
• Resolve issues in a timely manner
• Track Reactives in a timely manner when the located floor is assigned
• Clear out damages, ISS, and Hazmat to Damaged land accordly.

• Stow merchandise according to amazon procedures while ensuring it is in excellent condition to be shipped to customers
• Ensure all products are stowed within a timely manner while maintaining my productivity above two-hundred and five scans per hour
• As an ambassador I'm responsible for training incoming employees to use amazon procedures and safety protocols
• Cooperate between executives and entry-level workers, facilitating smooth communication and successfully achieving rates/quality
• Provide new employees with an example of the standards they will be held to while on the job
• Successfully learned how to properly perform in the following areas: stow, pelletize, cross dock pelletize, problem solving and received learning ambassador in 5 months
• New hires that need training are sent to me to learn whichever area team leads need me to teach when needed on duty
• I have expressed great interest in learning more and advancing to the next level.

• Chosen based on performance to be a member of a problem solve team and a process guide
• Monitored labor track and provide feedback to 30+ associates based on real time performance
• Strong focus on root cause analysis in order to improve process and reduce barriers to associate productivity
• Coached and trained new associates on performance resulting in a 20% improvement in UPHperformance
• Assisted area manager and process assistant with day to day management of the amazon fulfillment engine process
• Assists with planning on staffing based on set workflow
• Executed shifts as process assistant in absence of process assistant and exceeded all shifts expectations
• Demonstrated ability to manage over 30 associates while exceeding all goals of safety, quality, rates and productivity.

• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
• Assisted in recruiting and trained Floorset, Visuals
• Trained staff to deliver outstanding customer service
• Addressed customer inquiries and resolved complaints
• Reorganize the sale floor to meet company demands
• Stocked and restock inventory when shipments were received
• Perform store promos every Friday mornings
• Delivered excellent customer service by greeting and assisting each customer.

• Addressed customer inquiries and resolved complaints
• Design and implemented customer satisfaction metrics
• Stocked and restocked inventory when shipments were received
• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
• Reorganized the sales floor to meet company demands
• Determined staff promotions and demotions, and terminated employees when necessary
• Trained staff to deliver outstanding customer service
• Addressed and corrected sales staff communication issues in a tactful and effective manner
• Worked closely with the Store manager to formulate and build the store brand.