Wendy Castillo
Birmingham ( Willing To Relocate )
Summary
Dynamic IT Support Engineer with a proven track record at T-Mobile Call Center, excelling in technical troubleshooting and customer service. Bilingual in English and Spanish, adept at resolving complex issues and enhancing user experience. Recognized for effective problem-solving and attention to detail, ensuring high-quality support in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
IT Support Engineer
T-Mobile Call Center
Birmingham, AL
2022 - Current
• Delivered advanced technical support for mobile devices and wireless network systems, diagnosing complex issues across iOS and Android platforms
• Performed in-depth troubleshooting of network connectivity, including 4G/5G performance, signal issues, and service interruptions
• Resolved escalated technical concerns involving software, hardware, and account provisioning errors
• Utilized diagnostic tools and internal systems to identify root causes and implement effective solutions
Bilingual Credit Card Specialist
Wells Fargo
Birmingham
2018 - 2022
- Resolved customer issues related to payments, disputes, fraud alerts, and account access
- Provided clear explanations of credit card terms, interest rates, and financial options
- Delivered high-quality customer service while meeting performance and call center metrics
Education
Associate of Science - Business
Jefferson State Community College
Birmingham, AL08.2020
Skills
- Technical Troubleshooting
- Bilingual (English & Spanish)
- Customer Service & Patient Support
- Problem-Solving
- Communication
- Multitasking
- Attention to Detail
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
IT Support Engineer
T-Mobile Call Center
2022 - Current
Bilingual Credit Card Specialist
Wells Fargo
2018 - 2022
Associate of Science - Business
Jefferson State Community College