Wendy Chacon Castro
Falls Church,VA
Summary
Apply all my experience, effort, and knowledge to accomplish the requirements and expectations of the organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Information Management Systems Specialist (PIMSS)
NORTHERN VIRGINIA FAMILY SERVICES
Oakton, Virginia
04.2022 - Current
- Play a supporting role to the PIMS Supervisor in the design, development, documentation, and enhancement of program information management systems to support the program service areas
- Apricot is the primary agency software tool
- Provide support and technical assistance for programs using other information management software to support organizational alignment
- Support those programs using other databases in ensuring alignment in collecting common data elements, and additional data deemed essential in telling the NVFS story
- Support the implementation, collection and management of common data elements in program information management systems to include demographic and other identified data fields for research and evaluation and annual reporting purposes
- Under the direction of the PIMS Supervisor, create, test, and modify Apricot and other program’s data systems in concert with the program data system leads as business needs change, to support organizational data alignment, and to facilitate workflow changes needed for organizational data collection and research and evaluation endeavors
- Provide first-level technical support (including interaction with Social Solutions vendor) to Super Users, end–users, and leadership
- Support the training of program leadership, Apricot Super Users and staff to create regularly scheduled reports to advance performance analysis pertaining to staff and programs
- Support roll up of data into organizational dashboards when appropriate and help create customized dashboards as available within the information management software
- Create standard, custom and ad hoc reports that supports leadership’s ability to analyze, manage and make program business, operations and personnel decisions
- Create reports to also provide data to funders, development, grants staff and the executive team on as needed basis
- Support the PIMS Supervisor in documenting/inventorying the multiple Apricot and other program data system reports—standard and custom—as well as cataloging Apricot universal program forms
- Help maintain the repository of information management systems related materials such as training, videos, how-to guides, FAQs, tools and tips and other meaningful resources
- Support with technical assistance at regularly scheduled meetings for Apricot Super Users and end users, and other invested stakeholders
- Provide technical support to help program teams to identify potential gaps in reporting results so that programs can develop prescriptive and/or corrective action in real time related to data collection and analysis
- Conduct regular quality assurance checks to certify integrity of the overall data collection process
- Work in with QA and program leadership to solve for lapses in data integrity
- Remain up to date on software launches, new products, changes, and new features
- Explore and assess need and readiness to onboard new features to support program’s work and make recommendations to the PIMS Supervisor
- Participate in regular supervision with supervisor and provide regular updates
- Remain current on knowledge of standards and other program-related information
- Enter data for record keeping and reporting to meet relevant guidelines.
Program Information Management System Specialist
NORTHERN VIRGINIA FAMILY SERVICES
Oakton, Virginia
06.2014 - 04.2022
- Collaborate with PIMS Manager in the design, development, documentation, and enhancement of program information management systems to support the program service areas
- Apricot is the primary agency software tool
- Provide first-level technical support to Apricot super users, end–users, and leadership
- Participate in regularly scheduled meetings for users to help address and resolve technical issues and questions
- Serve as the primary point of contact with Social Solutions vendor
- Provide technical assistance and guidance for programs using other information management software
- Ensure organizational and programmatic alignment in collecting and tracking common data elements and information deemed essential in telling the NVFS story
- This includes demographic and other identified data fields for research and evaluation and annual reporting purposes
- Under the direction of the PIMS Manager and in collaboration with program leads, create, test, and modify Apricot and other program data systems as business needs change, to support organizational data alignment and to facilitate workflow changes needed for organizational data collection and research and evaluation endeavors
- Assist PIMS Manager with training of program leadership, Apricot SuperUsers and staff to create regularly scheduled reports to advance performance analysis pertaining to staff and programs
- Support roll-up of data into organizational dashboards when appropriate and help create customized dashboards as available within the information management software
- Create standard custom and ad hoc reports that supports leadership’s ability to analyze manage and make program business, operations, and personnel decisions
- Create reports to provide data to funders, development, grants staff and the executive team on as needed basis
- In collaboration with the PIMS Manager, maintain up-to-date documentation and inventory on standard and custom program data system reports
- Catalog Apricot universal program forms
- Develop and maintain the repository of information management systems-related materials such as training, videos, how-to guides, FAQs, tools and tips and other meaningful resources
- Provide technical support to assist program teams identify potential gaps in reporting results for them to develop prescriptive and/or corrective action in real time related to data collection and analysis
- Conduct regular quality assurance checks to certify integrity of the overall data collection process
- Work in collaboration with QA and program leadership to solve for lapses in data integrity.
Health Access Specialist (Department of Family Services)
NORTHERN VIRGINIA FAMILY SERVICES
Fairfax, Virginia
09.2024 - 06.2014
- Conduct initial screenings to determine eligibility for program services, and provide assessment, intake, and enrollment where appropriate up appointments for the clients with the specialists
- Respond to clients in a timely manner regarding requests for medical/dental appointments and schedules appointments as necessary
- Develop spreadsheets for budgeting as well as for reporting purposes
- Update databases such as Access and ETO for reporting purposes
- Collaborate with other program team members of Fairfax County to screen for eligibility for Medicaid, the Family Access to Medical Insurance Security (FAMIS) program, NVFS’ Medical Care for Children Partnership (MCCP), the Community Health Care Network, and other safety net health care services
- Provide program education to community physicians and dentists and coordinate services with them
- Make referrals to other services as needed and works with other community providers to provide collaborative services to clients
- Maintain client files in a timely manner and in accordance with program requirements and NVFS guidelines and enters required information in program database(s)
- Maintain current level of knowledge on program software and other information on medical and dental assistance programs.
Technical Department Coordinator
PANECONS-EMMEDUE
Quito, Ecuador / Italy
07.2006 - 06.2008
- Order construction material supplies for diverse construction projects
- Keep track of the production orders
- Follow up the invoicing process related to equipment and warehouse of spare parts
- Coordinate the activities of the technical department (meetings, training, field trips, conferences, etc.)
- Translate technical documents such as technical specifications, construction processes, and manuals
- Conduct field trip visits to the construction projects in order to audit the correct application of the construction process
- Prepare project reports
- Schedule field trips with foreign technicians, and work as an interpreter while visiting the construction projects.
Administrative Assistant
FORTESAN
Quito, Ecuador
04.2004 - 06.2005
- Order supply and inventory of raw materials need it for the production process
- Provide assistance to calculate food production as well as formulation charts
- Research and development of technical manuals
- Translate technical information.
Environmental Consultant / Administrative Assistant
ENVIROTABLE GROUP
Quito, Ecuador
06.2002 - 03.2004
- Conduct waste management coordination activities
- Elaborate waste disposal reports
- Develop technical manuals (health, industrial safety and environment)
- Research and reporting of specific technical information needed by Alberta Energy Company
- Translate technical information related to equipment and tools required by the Fire Department of Quito.
Researcher
OLADE / University of Calgary
Quito, Ecuador
06.2003 - 11.2003
- Evaluate rural electrification projects implemented in the past years.
Administrative Assistant
EUGENIO ESPEJO FOUNDATION
Quito, Ecuador
04.2001 - 10.2001
- Coordinate the Foundation’s Director activities
- Develop reports
- Apply communications management
- Translations.
Project Assistant
UNITED NATIONS – INTERNATIONAL TRADE CENTER UNCTAD/GATT USME CCI-EQ Project
Manabi, Ecuador
10.1993
- Manage and tabulate all data obtained from the toquilla straw artisans.
Education
French Sufficiency -
Aliance Francaise
06.2007
Msc Degree in Energy and the Environment -
University of Calgary
06.2005
Business Administrator -
ESPE (Escuela Politecnica del Ejercito)
11.2002
Skills
- Attention to Detail
- Analytical Thinking
- Adaptability and Flexibility
- Time management abilities
- Time Management
- Problem-Solving
- Analytical Skills
- Professionalism
- Teamwork and Collaboration
Certification
- Certified ETO (Effort To Outcomes) Administrator Training Training - 2017
Acknowledgements
- 10 Years of Service Award – Northern Virginia Family Service (November, 2019)
- 5 Years of Service Award – Northern Virginia Family Service (November, 2014)
- Employee Appreciation Award – Northern Virginia Family Service (2012)
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Elementary
Timeline
Health Access Specialist (Department of Family Services)
NORTHERN VIRGINIA FAMILY SERVICES
09.2024 - 06.2014
Program Information Management Systems Specialist (PIMSS)
NORTHERN VIRGINIA FAMILY SERVICES
04.2022 - Current
Program Information Management System Specialist
NORTHERN VIRGINIA FAMILY SERVICES
06.2014 - 04.2022
Technical Department Coordinator
PANECONS-EMMEDUE
07.2006 - 06.2008
Administrative Assistant
FORTESAN
04.2004 - 06.2005
Researcher
OLADE / University of Calgary
06.2003 - 11.2003
Environmental Consultant / Administrative Assistant
ENVIROTABLE GROUP
06.2002 - 03.2004
Administrative Assistant
EUGENIO ESPEJO FOUNDATION
04.2001 - 10.2001
Project Assistant
UNITED NATIONS – INTERNATIONAL TRADE CENTER UNCTAD/GATT USME CCI-EQ Project
10.1993
French Sufficiency -
Aliance Francaise
Msc Degree in Energy and the Environment -
University of Calgary
Business Administrator -
ESPE (Escuela Politecnica del Ejercito)
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