Wendy Chantigny

Provide educational resource to providers and support staff as needed to support quality reporting requirements. Works with embedded team members to optimize workflows to ensure quality goals are achieved.

• Analyzed data from various sources to identify trends impacting quality metrics, making recommendations for improvements based on findings.
• Provided initial training to the population health coordinators, and continue to provide guidance and suggestions to help manage quality gaps leading to improved performance.
• Played a role in achieving the Windham RHC certification by preparing necessary documentation to prepare them for their survey.
• Educated employees on current quality metrics and how to meet them.

• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Facilitated patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Completed EKGs and other tests based on patient presentation in office.

• Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
• Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
• Established and maintained effective communication with staff, physicians and registered nurses to promote high quality patient care.
• Phlebotomy, ECG's

• Enhanced team performance by providing regular supervision and training.
• Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
• Mentored medical assistant staff members, fostering a supportive learning environment and enhancing their professional growth.
• Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
• Scheduled tests and procedures for patients needing additional or specialized care.
• Prepared laboratory specimens for testing, obtained results and notified patients of findings.
• Assisted physicians with completing medical procedures and treatments.
• Ordered and restocked medical supplies for the office.
• Participated actively within departmental committees focused on enhancing clinical practice standards throughout the organization.

• Reviewed daily answering service call records to ensure the calls were addressed properly and the on call provider had been contacted appropriately and timely.
• Answered switchboard calls and routed them to the appropriate facility.
• Safety committee
• Weekend administrator on call - timely notified facilities manager of any failure or issue at one of the properties.

• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Coordinated patient referrals to specialists or other healthcare providers as needed.
• Completed EKGs and other tests based on patient presentation in office.