Wendy Chavez
Torrance,CA
Summary
Dynamic professional adept in customer service and inventory management. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in problem-solving and inventory control. Successfully mentored teams, fostering accountability and superior performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Lindberg Nutrition
06.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Operations Manager
24 Hour Fitness
08.2016 - 06.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Sales Associate/Lessons Manager
Guitar Center
09.2014 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Ran lessons department by organizing teacher/client schedules and events to promote signing up for lessons.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Marketing
Kennesaw State University
Kennesaw, GASkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Product Merchandising
- Systems and software expertise
- Inventory Tracking and Management
- Order Management
- Operations
- Inventory Control
Certification
National Association of Sports Medicine CPT - Certified Personal Trainer
National Association of Sports Medicine - Nutrition Coach
Timeline
Store Manager
Lindberg Nutrition
06.2017 - Current
Operations Manager
24 Hour Fitness
08.2016 - 06.2017
Sales Associate/Lessons Manager
Guitar Center
09.2014 - 05.2016
Marketing
Kennesaw State University
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