Wendy Christopher
Lakewood,WA
Summary
Enthusiastic leader with a proven track record at Ulta Beauty, excelling in strategic decision-making and positive interpersonal skills. Lead team collaborations and customer engagement initiatives, significantly enhancing client satisfaction and operational efficiency. Skilled in effective issue resolution and team development, consistently driving business success and fostering a culture of accountability and growth.
Overview
6
6
years of professional experience
Work History
Acting General Manager
Ulta Beauty
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goal (APG) metrics for the store.
- Maintain prompt, regular attendance as the GM and hold all store associates accountable to the Ulta Beauty attendance policy.
- Build and maintain highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
- Use the company’s scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives.
Experience Manager/ Service Manager
Ulta Beauty
11.2020 - 09.2024
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork.
- Fostered open lines of communication among team members encouraging collaboration towards shared goals.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
- Implemented best practices for issue resolution while maximizing client satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team productivity.
Salon Manager
Ulta Beauty
07.2019 - 11.2020
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed Salon Professionals schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Increased staff productivity by maintaining ongoing training, motivation, and performance evaluations.
- Managed financial aspects of the salon, including budgeting,and inventory management.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Education
Cosmetology
Paul Mitchell The School
Spokane, WA06-2006
High School Diploma -
Ridgewood High School
New Port Richey, FL06-1997
Skills
- Positive Interpersonal Skills
- Effective Team Collaboration
- Customer Engagement
- Effective Issue Resolution
- Flexible Team Contributor
- Reliable Team Player
- Active listening
- Strategic Decision-Making
Timeline
Acting General Manager
Ulta Beauty
09.2024 - Current
Experience Manager/ Service Manager
Ulta Beauty
11.2020 - 09.2024
Salon Manager
Ulta Beauty
07.2019 - 11.2020
Cosmetology
Paul Mitchell The School
High School Diploma -
Ridgewood High School
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