Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Ciboch

SELIGMAN,AZ

Summary

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

13
13
years of professional experience

Work History

Cashier/Team Member

Chevron/A & W Restaurant
03.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Restaurant Manager

IHOP Restaurant
04.2015 - 09.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Restaurant Manager

Steak 'N Shake Restaurant
03.2012 - 04.2015
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Liberal Arts

University of Cincinnati
Cincinnati, OH
01-1998

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier/Team Member

Chevron/A & W Restaurant
03.2023 - Current

Restaurant Manager

IHOP Restaurant
04.2015 - 09.2017

Restaurant Manager

Steak 'N Shake Restaurant
03.2012 - 04.2015

Liberal Arts

University of Cincinnati

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