Wendy Coard
Summary
Strong work ethic, adaptability, and exceptional interpersonal skills. Bring hands-on support for site operations, compliance with safety, access procedures, and steady service in time-sensitive settings. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Driver
Eldeco (Scout Motors)
09.2025 - 10.2026
- Executed timely pickups and drop-offs for all scheduled rides, contributing to overall operational efficiency.
- Enhanced passenger safety by overseeing proper operation of vehicle doors during boarding.
- Coordinated daily transportation operations for Eldeco employees, ensuring safe and efficient travel during morning arrivals and evening departures.
- Followed traffic laws, safety rules, and site access procedures throughout shifts.
- Assisted team electricians as spotter during daily work, monitoring safety while they used boom lifts, forklifts, and scaffolds over 10 feet.
Transportation Specialist
Richland School District Two
10.2023 - 09.2025
- Coordinate daily transportation operations to ensure the safe and efficient transport of students, optimizing routes and scheduling drivers.
- Implement strategic route adjustments to enhance operational efficiency and cost-effectiveness.
- Ensured compliance with state and federal regulations to uphold safety and service standards.
- Reads installation maps and judges road/traffic conditions to determine the shortest and safest route.
- Arrives at and departs from pickup and discharge points at scheduled times.
- Verified identification cards to grant authorized passenger entry.
- Operated vehicle doors to streamline passenger boarding and disembarking.
Customer Service Representative
South Carolina Department of Revenue
08.2022 - 10.2023
- Delivered exceptional customer service by efficiently handling lien and levy inquiries.
- Resolved delinquent accounts related to outsourced debt, providing accurate information that enhanced customer satisfaction at SC Department of Revenue.
- Addressed taxpayer questions, ensuring clarity and understanding of tax processes at South Carolina Department of Revenue.
- Reviewed account records and explained tax notices to customers.
- Resolved service issues using phone, email, and case notes.
- Processed payments and updated customer account information, maintaining accuracy and reliability in customer records.
- Directed callers to proper state tax forms and department resources.
Delivery Driver
Fedex Ground
07.2020 - 08.2022
- Deliver packages with a focus on customer satisfaction. addressing any inquiries or concerns during the process.
- Lift and maneuver packages weighing 10-125lbs during loading and unloading, ensuring careful handling, organization, and securement.
- Pre-check, load, sort and maintain the vehicle to make sure it was in the proper operating condition to make deliveries efficiently before leaving the terminal and upon returning.
- Ensure correct package shipping direction to facilitate timely deliveries. before delivering to the customer.
- Followed traffic regulations during deliveries to maintain compliance and safety. along the route.
- Operate a hand-held scanner to deliver outgoing packages as well as packages being picked up.
- Record beginning and ending mileage for each delivery route to maintain accurate travel logs.
Program Assistant
SC Department Of Health And Environmental Control
05.2018 - 10.2020
- Coordinated provider recruitment, enrollments, and compliance activities for Vaccines for Children program, ensuring adherence to CDC guidelines.
- Supported planning and coordination of immunization system testing, enhancing program efficiency and effectiveness.
- Assisted the management team in securing comprehensive program coverage.
- Facilitated educational training and public health preparedness activities to strengthen community readiness.
- Prepared correspondence, reports, and forms for environmental health program operations.
- Tracked permits, applications, and supporting documents for regulatory review.
Enrollment Representative I
PAI, BlueCross and BlueShield Of South Carolina
08.2016 - 05.2018
- Processed enrollment requests for PAI and BlueCross BlueShield of South Carolina members, ensuring timely and accurate enrollment.
- Responded to enrollment questions from members, employers, and providers.
- Conducted financial screenings and gathered necessary documentation to assess client eligibility for payment programs, ensuring accurate and efficient processing.
- Maintained precise records across multiple databases and software systems, improving data integrity and accessibility for team members.
- Demonstrated a positive and professional attitude in interactions with customers and colleagues, effectively managing high-pressure situations.
- Updated member files to reflect changes in plans and coverage, maintaining up-to-date records. with plan changes and coverage corrections.
Data Coordinator
SC Department of Health and Human Services
08.2015 - 08.2016
- Coordinated client data entry across state health and human services systems to streamline data management.
- Processed and verified accuracy of incoming data reports to ensure reliable data for analysis.
- Ensured seamless entry into processing software and maintaining data integrity.
- Reconciled mismatched information across eligibility and service files to maintain data consistency.
- Documented data requests to facilitate efficient information retrieval and processing. from county offices and program staff.
- Collaborated with cross-functional teams to address data inquiries from leadership.
- Updated confidential records following state privacy and retention standards.
Education
Diploma -
Scott’s Branch High
Summerton, SCSkills
- Logistics coordination
- Route optimization
- Safety compliance
- Vehicle maintenance
- Documentation
- Time management
- Multitasking
- Processes and procedures
- Decision-making
- Customer service
- Communication skills
- Written communication
- Microsoft outlook
- Problem solving
- Logistics coordination
Certification
Class B CDL, 2023
Timeline
Driver
Eldeco (Scout Motors)
09.2025 - 10.2026
Transportation Specialist
Richland School District Two
10.2023 - 09.2025
Customer Service Representative
South Carolina Department of Revenue
08.2022 - 10.2023
Delivery Driver
Fedex Ground
07.2020 - 08.2022
Program Assistant
SC Department Of Health And Environmental Control
05.2018 - 10.2020
Enrollment Representative I
PAI, BlueCross and BlueShield Of South Carolina
08.2016 - 05.2018
Data Coordinator
SC Department of Health and Human Services
08.2015 - 08.2016
Diploma -
Scott’s Branch High