Wendy Andriana Cole

• Cleaned the whole SSM medical building in Warrenton MO location - Worked Monday through Friday after closing at 5pm till whole building was completely cleaned which took anywhere from 5 to 8 hours daily.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.

• Worked directly with customers regarding current and past fraud claims
• Exceeded productivity expectations while ensuring to meeting quality standards
• Reduced losses to the bank by identifying and escalating fraud trends
• Educated new hires on job responsibilities with side by side training
• Established procedures to complete complex assignments under direct supervision
• Resolved problems that require investigation or research
• Direct interaction with external customers to research, investigate, disseminate or explain information
• Supported activities that help mitigate organizational impact or loss
• Trained new hires within work unit and provides day-to-day guidance to lower level employees
• Supported a range of products/services
• Applied detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed
• Integrated with other units in order to complete a duty successfully
• As an investigator, I held the responsibility to assist in researching 3000+ bank to bank adjustment cases related to check transactions totaling millions of dollars daily required to research accounts and clear charges in a high speed and quality driven environment
• Trained colleagues in specialized software programs, increasing departmental productivity through optimized workflows.
• Established partnerships with external organizations to facilitate collaborative research efforts.

• Maintained high levels of guest satisfaction through staff training and positive motivation of staff
• Personally handled guest complaints immediately
• Trained all employees on how to deal with customers who have problems effectively
• Maintain an accurate and informative employee manual
• Implemented a system of progressive discipline with subordinates
• Followed a budget to produce desired profit and loss figures
• Maintained excellent customer service and quality assurance scores
• Overseen all departments and employees
• Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
• Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.

• Handled stocking shelves, plan o-grams, cleaning up, register (handling cash / merchandise.)
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Handled check ins/checkouts
• Answered phones
• Made reservations
• Set up events
• Prepared breakfast
• Organized backroom laundry from housekeeping
• Handled all night audit reports and delivered receipts
• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

• Hostess
• Server
• Deli Cook
• Dish washer
• Overnight Cook
• I was the person who sold the most pizzas in one day which was 100 pizzas! I made them all myself too
• I trained in 5 different positions in those 3 years I worked at flying j
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Top Achievements

• Extracurricular Activities: Art Guild , Debate.